Customer Support & Accounts Administrator
- Recruiter
- Confidential
- Location
- Hertfordshire
- Salary
- Competitive
- Posted
- 14 Jul 2021
- Closes
- 11 Aug 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Customer Support & Accounts Administration Role
Location Bell Bar, Hertfordshire
Salary Range DOE
Hours 07:30am to 16:30pm Monday to Friday
Holidays & Benefits 20 Days per annum Plus Bank Holidays
Established in 2006, our client Ambiente Systems UK specialises in design, manufacture and supply of underfloor heating systems. As the popularity for underfloor heating continues to grow, they have an opportunity for the right candidate to join the team.
Working closely with the Business Development & Internal Account Manager for your team, you would be responsible for all aspects of Order Processing & Delivery including Estimating, Superior Customer Care and Support.
The Role
The role requires a methodical, motivated and proactive team member who can work well using their own initiative in addition to being part of a team. The successful candidate will need a high level of attention to detail, customer care excellence and be competent in using Microsoft Office. This vacancy is an operations role, supporting sales with estimating and fulfilling clients order on the ERP system from order entry to dispatch, as well as dealing with day to day accounts responsibilities from invoicing to credit control. Full training will be given on the use of our internal IT systems, experience of working within the plumbing & heating industry will be an advantage as will familiarity with technical drawings and plans.
Key Responsibilities
* Raising Invoices, issuing statements, setting up & monitoring credit limits, chasing payments and posting payments to HSBC & Sagepay
* Finance authorization of sales orders & approving outgoing orders
* Deal with invoice queries, customer returns & refunds
* Hold quarterly full credit account review
* Provide estimates / quotations that can be processed from new and existing customers
* Provide guidance / recommendations of product requirements
* Process sales orders, placing orders with suppliers where necessary, arrange and co-ordinate deliveries, produce invoices, process credit card payments, update CRM database etc.
* Resolve invoice queries and account hold queries in tandem with the Finance Department
* Provide general support to Business Development Managers and Internal Account Managers
* Act as a point of contact: dealing with correspondence, reactive client queries
* Answer incoming calls to the business
* Handling of, and taking responsibility for enquiries (both internally and externally), providing essential documentation and advice where necessary (for example, installation guide)
* Provide excellent customer service
Key Role Requirements
* Good and workable knowledge of Microsoft Office (Word, Excel & Outlook)
* Excellent communication skills both written and verbal
* Good numerical skills and commercial awareness
* Strong organisation and time management skills
* Personable, presentable and articulate
* Positive, proactive, punctual and enthusiastic
* Ability to work within deadlines and cope under pressure
* Prompt and accurate with good attention to detail
* Interpersonal and team-working skills
* Previous experience in related role
* You will need to develop skills to understand underfloor heating systems and controls
* Be able to work in a team and also comfortable using initiative / working autonomously
* Full UK Driving Licence
Preferred Skills
* Knowledge and experience in the construction industry
* Competent with ERP / CRM systems
* Able to read and understand client/architect/consultant's specifications
Location Bell Bar, Hertfordshire
Salary Range DOE
Hours 07:30am to 16:30pm Monday to Friday
Holidays & Benefits 20 Days per annum Plus Bank Holidays
Established in 2006, our client Ambiente Systems UK specialises in design, manufacture and supply of underfloor heating systems. As the popularity for underfloor heating continues to grow, they have an opportunity for the right candidate to join the team.
Working closely with the Business Development & Internal Account Manager for your team, you would be responsible for all aspects of Order Processing & Delivery including Estimating, Superior Customer Care and Support.
The Role
The role requires a methodical, motivated and proactive team member who can work well using their own initiative in addition to being part of a team. The successful candidate will need a high level of attention to detail, customer care excellence and be competent in using Microsoft Office. This vacancy is an operations role, supporting sales with estimating and fulfilling clients order on the ERP system from order entry to dispatch, as well as dealing with day to day accounts responsibilities from invoicing to credit control. Full training will be given on the use of our internal IT systems, experience of working within the plumbing & heating industry will be an advantage as will familiarity with technical drawings and plans.
Key Responsibilities
* Raising Invoices, issuing statements, setting up & monitoring credit limits, chasing payments and posting payments to HSBC & Sagepay
* Finance authorization of sales orders & approving outgoing orders
* Deal with invoice queries, customer returns & refunds
* Hold quarterly full credit account review
* Provide estimates / quotations that can be processed from new and existing customers
* Provide guidance / recommendations of product requirements
* Process sales orders, placing orders with suppliers where necessary, arrange and co-ordinate deliveries, produce invoices, process credit card payments, update CRM database etc.
* Resolve invoice queries and account hold queries in tandem with the Finance Department
* Provide general support to Business Development Managers and Internal Account Managers
* Act as a point of contact: dealing with correspondence, reactive client queries
* Answer incoming calls to the business
* Handling of, and taking responsibility for enquiries (both internally and externally), providing essential documentation and advice where necessary (for example, installation guide)
* Provide excellent customer service
Key Role Requirements
* Good and workable knowledge of Microsoft Office (Word, Excel & Outlook)
* Excellent communication skills both written and verbal
* Good numerical skills and commercial awareness
* Strong organisation and time management skills
* Personable, presentable and articulate
* Positive, proactive, punctual and enthusiastic
* Ability to work within deadlines and cope under pressure
* Prompt and accurate with good attention to detail
* Interpersonal and team-working skills
* Previous experience in related role
* You will need to develop skills to understand underfloor heating systems and controls
* Be able to work in a team and also comfortable using initiative / working autonomously
* Full UK Driving Licence
Preferred Skills
* Knowledge and experience in the construction industry
* Competent with ERP / CRM systems
* Able to read and understand client/architect/consultant's specifications