Customer Services Team Administrator- Facilities Management/Security

Recruiter
Confidential
Location
Chesham
Salary
20000.00 - 22000.00 GBP Annual
Posted
15 Jul 2021
Closes
12 Aug 2021
Contract Type
Permanent
Hours
Full Time
We are delighted to be supporting our client a dynamic, fast growing service company, recognised as one of the leading multi-skilled service and security providers in the UK delivering total Security, Risk Management & FM solutions to a wide range of public and private sector clients nationwide.

They have recently been named in the Sunday Times 10 Fast Track Ones to Watch 2020, are NSI Gold accredited, and an SIA (Security Industry Authority) approved contractor.

An exciting opportunity for an experienced administrative co-ordinator to work in their Customer Services team in Chesham

Tasks will range from working in a small team, supply, order processing and invoicing, to collating data and service calls, co-coordinating VPI's and FM work load.

This is a great opportunity to join a rapidly growing Company with a unique chance to make a real difference in our Customer Services team.

You will ideally have at least 2 years previous experience in a similar background and be ready to make the next step in your career. This role would suit somebody from a facilities management background, estate agency background, letting agency or security

The role-

Be a great listener and promoting the best levels of communication

Ensure you deliver a positive experience every time you have a customer interaction whether verbal or written

Prioritise and schedule workload to hit required timescales and service levels

Use, update and maintain the in-house systems and documentation

At all times comply with regulatory requirements

Collect and provide data/reports in pre-agreed formats

Prioritise workload understanding critical vs important and provide regular updates to Customer Services Manager/ Customer Services Team Leader

Escalate queries to other departments and resolve within agreed

Monitor various dedicated mailboxes and act to close out these queries within KPIs/SLA

Assisting with quotations as part of the sales process

Processing online orders

Raising order paperwork including invoices

Raising Purchase Orders

Assisting the operations and technical team with administration of contracts and compliance paperwork.

Process and arrange for Service Partners to visit sites

A reaally great ooportunity to join a faabulous compaany , this is a busy but rewarding role when no 2 x daays will be the same

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