Customer Care Administrator
- Recruiter
- Confidential
- Location
- Birmingham
- Salary
- Competitive
- Posted
- 15 Jul 2021
- Closes
- 12 Aug 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
My client is currently seeking a Customer Care Administrator to join their team on a temporary basis, initially until end September 2021
This is a full time role, working 08.30 - 17.00, Monday - Friday
Duties:
* Answering calls and emails efficiently
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
* Build sustainable relationships of trust through open and interactive communication
* Handle complaints via phone and email, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Answer questions about warranties or terms of sale
* Suggest solutions when a product malfunctions
* Handle product recalls
* Order replacement spares
* Organise fitter visits to inspect, fit spares or replace products
* Package and organise couriers to send spare parts direct to customers/site
* Work with customer service manager to ensure proper customer service is being delivered
In order to apply, you must posses the following
* Able to Resolve Conflict
* Attention to Detail
* Problem Solving
* Computer literate
* Proven customer support experience
* Ability to multi-task, prioritise and manage time effectively
* Positive Attitude
* Ability to Work Under Pressure
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
This is a full time role, working 08.30 - 17.00, Monday - Friday
Duties:
* Answering calls and emails efficiently
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
* Build sustainable relationships of trust through open and interactive communication
* Handle complaints via phone and email, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Answer questions about warranties or terms of sale
* Suggest solutions when a product malfunctions
* Handle product recalls
* Order replacement spares
* Organise fitter visits to inspect, fit spares or replace products
* Package and organise couriers to send spare parts direct to customers/site
* Work with customer service manager to ensure proper customer service is being delivered
In order to apply, you must posses the following
* Able to Resolve Conflict
* Attention to Detail
* Problem Solving
* Computer literate
* Proven customer support experience
* Ability to multi-task, prioritise and manage time effectively
* Positive Attitude
* Ability to Work Under Pressure
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills