Customer Service - Trade Department

15 Jul 2021
12 Aug 2021
Contract Type
Full Time
Customer Advisor - Trade Department

GBP27k - Droitwich

Monday to Friday

9am - 5pm

25 days holiday plus Bank Holidays

Free parking

Our Droitwich based client has a fantastic opportunity for a conscientious, enthusiastic team player to join their busy Customer Support Team. The successful candidate will be responsible for responding to practical enquiries from across all product user groups and will be supported by a comprehensive induction programme and training on company products.

This role will particularly suit an ex-tradesman e.g. plumber or electrician.

Full training and support on moving into an office environment will be given.

The main role purpose is to work from the company offices to resolve any questions from customers and internal staff regarding technical and practical advice. The role will also involve providing some on-site training to contractors away from the offices on fitting showers and pumps.

What skills would we like you to have?

Trade experience is a must-have, with previous on-site experience in plumbing or electrical.
A positive, helpful approach to customer service.
Ability to work as part of a team.
Excellent communication skills - you will be happy speaking to customers on the phone and in writing.
What's on offer:

A complete, well-thought-out induction and on-the-job training.

Online training in Microsoft Office packages. (We recognise you will have the trade expertise, but may not have had the opportunity to work in an office and will support you with this transition)

25 days holiday entitlement plus Bank Holidays.

35 hour working week, no weekend working.

Life Assurance Scheme

Free, on-site parking

Please contact Michelle at Redwood Search Recruitment Agency Worcester for more information

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