Customer Service Team Manager
- Recruiter
- Confidential
- Location
- Prenton
- Salary
- 25000.00 - 30000.00 GBP Annual
- Posted
- 15 Jul 2021
- Closes
- 12 Aug 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Team Manager
Salary - GBP25,000 - GBP30,000 (dependant on experience)
Location - Wirral
Hours - Monday to Friday (flexible hours)
Opportunity to work from home for part of the working week
Contract - Full time, Permanent
My client is looking for an experienced and quality driven Customer Service Team Manager to oversee their internal Customer Service team.
Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with a wide range of customers.
In this role as the Customer Service Team Manager you will be responsible for:
Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally
Working to set budgets
Producing reports, analysing data to determine the departments performance
Coaching, training and motivating the team on a daily basis
Acting as a senior point of contact
Dealing with complaintsPerson specification:
Experience managing a customer service team
Experience of sales order processing
Strong knowledge of international shipping / export (desirable)
Strong IT skillsThe basic salary for the role is between GBP25,000- GBP30,000 dependant on level of experience
If you are interested in the role then please apply without hesitation
Keywords: Customer Service Manager; Team Leader; Operations; Order processing; export
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary - GBP25,000 - GBP30,000 (dependant on experience)
Location - Wirral
Hours - Monday to Friday (flexible hours)
Opportunity to work from home for part of the working week
Contract - Full time, Permanent
My client is looking for an experienced and quality driven Customer Service Team Manager to oversee their internal Customer Service team.
Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with a wide range of customers.
In this role as the Customer Service Team Manager you will be responsible for:
Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally
Working to set budgets
Producing reports, analysing data to determine the departments performance
Coaching, training and motivating the team on a daily basis
Acting as a senior point of contact
Dealing with complaintsPerson specification:
Experience managing a customer service team
Experience of sales order processing
Strong knowledge of international shipping / export (desirable)
Strong IT skillsThe basic salary for the role is between GBP25,000- GBP30,000 dependant on level of experience
If you are interested in the role then please apply without hesitation
Keywords: Customer Service Manager; Team Leader; Operations; Order processing; export
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age