Customer & Technical Support Administrator
- Recruiter
- Confidential
- Location
- Durham
- Salary
- Competitive
- Posted
- 15 Jul 2021
- Closes
- 07 Aug 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Customer & Technical Support / Administration
Job Description
Job Objectives and Responsibilities
To ensure the smooth running of the plant's Customer Service and Administration sections. The Customer & Technical Support Administrator is responsible for taking a proactive approach in building technical knowledge, in order to respond to inbound customer enquiries and orders.
Customer Service
* Prioritise and process customer's orders, deliveries and queries within a busy environment
* Manage customer relations and communicate internally and externally customer needs & expectations
* Prepares for customer inquiries by studying and developing deep knowledge of the product to be able to provide extensive Technical Support for our Hot Bin customers
* Provide accurate, valid and complete information by using the right methods/tools
* Handle customer complaints quickly and efficiently, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Maintain thorough and accurate customer service records
* Check product availability for customer orders
* Help customers register online and process orders
* Understanding key customer individual needs and addressing these.
* Liaise with the courier to arrange collections and deliveries using the couriers online portal
* Go the extra mile to engage customers by listening and advising
* Processing customer payments using sage pay, whilst exercising strict customer confidentiality
* Manage large amounts of incoming phone calls
* Keep records of customer interactions, process customer accounts and file documents
* Liaising closely with Marketing on current and new product lines
* Follow communication procedures, guidelines and policies using the right methods/tools
Administration
* Collating production figures to produce a daily financial pack with the use of EIQ reports and manual stock counts
* Data Input & order processing
* Expedites the despatch process through tracing, information transfer and monitoring of shipments
* Prepares and reports all site accounting information
Key Competencies
* The ability to multitask and stay organised
* A friendly and professional manner
* The ability to interpret, analyse and present data
* A high attention to detail
* Critical thinking and problem solving skills
* Excellent oral and written communication skills
* Ability to work in a team and alone
* The ability to work quickly and accurately under pressure
* Comprehensive I.T. Skills to include Microsoft Office (Excel)
* Customer service /Administration qualifications
Job Description
Job Objectives and Responsibilities
To ensure the smooth running of the plant's Customer Service and Administration sections. The Customer & Technical Support Administrator is responsible for taking a proactive approach in building technical knowledge, in order to respond to inbound customer enquiries and orders.
Customer Service
* Prioritise and process customer's orders, deliveries and queries within a busy environment
* Manage customer relations and communicate internally and externally customer needs & expectations
* Prepares for customer inquiries by studying and developing deep knowledge of the product to be able to provide extensive Technical Support for our Hot Bin customers
* Provide accurate, valid and complete information by using the right methods/tools
* Handle customer complaints quickly and efficiently, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Maintain thorough and accurate customer service records
* Check product availability for customer orders
* Help customers register online and process orders
* Understanding key customer individual needs and addressing these.
* Liaise with the courier to arrange collections and deliveries using the couriers online portal
* Go the extra mile to engage customers by listening and advising
* Processing customer payments using sage pay, whilst exercising strict customer confidentiality
* Manage large amounts of incoming phone calls
* Keep records of customer interactions, process customer accounts and file documents
* Liaising closely with Marketing on current and new product lines
* Follow communication procedures, guidelines and policies using the right methods/tools
Administration
* Collating production figures to produce a daily financial pack with the use of EIQ reports and manual stock counts
* Data Input & order processing
* Expedites the despatch process through tracing, information transfer and monitoring of shipments
* Prepares and reports all site accounting information
Key Competencies
* The ability to multitask and stay organised
* A friendly and professional manner
* The ability to interpret, analyse and present data
* A high attention to detail
* Critical thinking and problem solving skills
* Excellent oral and written communication skills
* Ability to work in a team and alone
* The ability to work quickly and accurately under pressure
* Comprehensive I.T. Skills to include Microsoft Office (Excel)
* Customer service /Administration qualifications