Contact Centre Operative

Recruiter
Confidential
Location
Sutton Coldfield
Salary
Competitive
Posted
05 Jul 2021
Closes
31 Jul 2021
Contract Type
Temporary
Hours
Full Time
Location: Sutton Coldfield Town Centre (B72 1TJ)

Salary: GBP8.95 p/hour

Contract Type: 3-6 months fixed-term - potential for temp to perm

Hours: 20-40 hours p/week - part and full-time roles available

Start date: 12/07/2021 if not sooner

No. of roles: 5 vacancies available

mplcontact - Sutton Coldfield are now looking for 5 local additional staff to join their busy team.

We help our clients with extra Customer Service capacity by taking inbound calls, emails or texts and actioning them in line with our client's requirements, and we do this on a 24\7 basis.

The role involves:

Handling all aspects of frontline customer services for 2-3 contracts only.

Acting as a representative of our client companies

Answering incoming calls for continuous periods of time, triaging calls and escalating where appropriate.

Utilising all available information to enable correct response to all enquiries

Any messages taken must be of a high standard and be clear and precise at all times.

Providing a professional, friendly and efficient service whilst positively promoting our clients services and products

Skills required:

PC skills, talking when typing

Experience in customer services (telephone based) is essential

Confident, professional, clear and friendly telephone manner is vital

Ability to communicate clearly, openly and effectively with excellent listening skills

Ability to make decisions based on the information presented and to resolve problems using own initiative

Flexible with working hours in order to serve our customers to meet business needs - as we are operational 24/7, 365 days a year.

COVID-19 considerations:
Virtual interviews via Zoom, Microsoft teams or telephone.
Office is socially distanced with covid sanitary measures in place.

There are several positions available on the following shifts:

WEEKDAYS:

08:00 to 16:00

09:00 to 17:00

10:00 to 18:00

OR

WEEKENDS

Saturdays 10:00 to 16:00

WHEN YOU SUBMIT YOUR CV, PLEASE TELL US WHICH SHIFT OR COMBINATION OF SHIFTS YOU WOULD WISH TO WORK.

While we would like to contact all our candidates, unfortunately, this is not possible so if you have not heard from us a week after the closing date, your application has not been successful.

We may close this advert early should we get sufficient volume of quality candidates, so please do not delay sending in your application.

We do not accept applications from recruitment agencies