Sales and Customer Operations Coordinator

14 Jul 2021
11 Aug 2021
Contract Type
Full Time

Are you passionate about delivery exceptional customer service and looking to work for a great team?

As the Sales and Customer Operations Coordinator, you will spend your time answering customer calls relating to a number of areas, which include booking on new jobs, handling complaints, answering pre sales calls and qualifying new customer enquiries, providing information, and troubleshooting problems. All of which is focussed around excellent service delivery.

You will be speaking to suppliers and negotiating pricing for jobs, and building a UK supplier price database.

Whilst in close liaison with the Directors and team, you'll be responsible for the continual data cleanse and maintenance of the CRM system for effective and meaningful use.

Responsibilities Include:

* Managing a large amount of inbound and outbound calls in a timely manner

* Following communication "scripts" when handling different topics

* Identifying customers' needs; ensuring you clarify information and qualify new customer information which is then passed onto the Directors.

* Researching issues and providing solutions and/or potential alternatives to satisfy customer requirements

* Negotiating pricing for jobs with suppliers and building a UK supplier price database

* Data cleansing and maintaining our CRM system for effective use by keeping comprehensive records of all conversations

* Booking on new jobs and handling any issues

* Seizing opportunities to upsell products when they arise

* Managing filing systems;

* Engaging with customers and building sustainable relationships by exceeding their expectations;

* Meeting personal (and eventually) team qualitative and quantitative targets.

This role also has overall responsibility for all calls to and from the office. They will be responsible for developing appropriate administration systems, and documenting the sales process as the processes are developed. These processes will be used to train other team members as the business grows and more staff are hired.

Essential Main Job Functions:

* Developing the CRM system and populating systems with the relevant documentation to ensure that management information is up to date, whilst ensuring that all issues and enquiries are dealt with and the management team are advised of any issues;

* Writing reports, and highlighting any recurring problems to the senior management;

* Liaising with customers and suppliers when handling pre sales calls and qualifying new customers, and assisting with customer enquiries and queries, and logging these comprehensively in the appropriate system.

* training new hires and documenting processes so that everyone is clear about their responsibilities and the working methods applicable to their role;

* Acting as the administrator - responsible for all licenses, passwords for outlook and any other computerised systems;

* Assisting with updating the company website as and when necessary;

* Creating and updating new forms and processes;

* Assisting with marketing activities as and when required.

About company:

Hubba UK provide business waste solutions for everyone.

We provide you with tailor-made, sustainable, efficient, reliable and cost effective waste management and recycling services.

We offer a wide range of solutions from bin bags to wheelie bins to 8M Front End Loader bins depending on your waste needs. We understand that every business is different, so our team will create a bespoke plan specifically for you.

Experience/qualifications required:

The ideal candidate will:

Be efficient in processing customer queries and excellent time management;

Be confident on the phone with strong phone and written/verbal communication skills;

Be an active listener, with a customer focus and adaptable to different personality types;

Have strong attention to detail;

Be able to demonstrate flexibility, with an ability to multi-task and set priorities;

Be highly organised in their approach to work and work well under pressure in a fast-paced role;

Be incredibly hardworking and have a positive 'can do' attitude and a good sense of humour;

Be trustworthy to work alone and as part of a wider team;

Be proficient in the use of a range of office software, including email, spreadsheets and databases;

Have previous experience in a customer or sales support role and a passion for closing leads and deals;

Have a track record of over-achieving quota on sales;

Have familiarity with CRM systems and practices;

Be compliant in handling personal data in line with GDPR Regulations.

No agents please.

Please note, HRCentral Ltd will be managing this role. They provide outsourced HR and recruitment services, acting as an in-house Human Resources department

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