Customer Service Manager

14 Jul 2021
11 Aug 2021
Contract Type
Full Time
We are looking for a Customer Service Manager to lead a small customer service team, working with them to provide first class aftercare to their customers as part of a 12 month project. As Customer Service Manager you will be working as part of the team, but taking the lead on more complex issues, managing the timeline of the project and preparing weekly progress reports to senior management. You will also support and lead the team on a day to day basis.
This is a newly created position to lead the successful completion of this project, and is a great opportunity for a Team Leader or Assistant Manager to build on their leadership skills and experience.
Duties will include:
* Managing the team to provide excellent customer service, ensuring agreed works are carried out to the highest standards adhering to relevant legislation and quality standards.
* Liaising with clients and associated parties to take instructions and to receive/deliver updates. Taking the lead on more complex issues and supporting the team with this.
* Managing the timeline of the project to ensure all deadlines are met.
* Providing data and weekly progress reports to the senior leadership team.
* Ensuring all information is recorded accurately and consistently, to enable effective working across the team.
Skills and Experience required:
* You will have experience of leading a team in a busy, and sometimes, pressurised, customer service role.
* Strong IT skills including an advanced working knowledge of Excel.
* You must be able to multi task and have a proven track record of using trouble shooting and problem-solving skills.
* Initiative and a pro-active attitude are essential; you must also be a team player, with leadership experience, who is supportive of colleagues and enjoys working towards shared goals.
* Project management experience would be of particular interest.
The ideal candidate will bring a high level of drive and enthusiasm to this role along with a supportive and encouraging leadership style.
Full time hours Monday - Friday, 9am to 5pm.
(Currently a mixture of home and office based working)