ITSM Automation Analyst
- Recruiter
- Confidential
- Location
- Bournemouth
- Salary
- Competitive
- Posted
- 14 Jul 2021
- Closes
- 05 Aug 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Vitality, ITSM Automation Analyst, Bournemouth, GBPCompetitive + Bonus + Benefits
We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.
That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards.
It's what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.
As our ITSM Automation Analyst, you'll get the benefits our members enjoy, including:
- Our award-winning private Vitality Health insurance + wellness incentive programme
- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!
- Personal health fund + Life Assurance
- Stakeholder Pension Plan with employer contribution
- 25 days annual leave + Bank holidays + option to buy and sell 5 more
- Flexible benefits package
- Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime
- A genuine opportunity to grow and establish a long-term career
As our ITSM Automation Analyst, you will help define the continuing evolution of IT Service Management, processes, and tooling and integrations, to meet the changing business needs of the enterprise, including responsibility for the Processes, Integrations and Automations that will ensure the development of the ITSM platform is delivered in compliance with governance, controls and appropriate regulations.
Responsibilities as our ITSM Automation Analyst will include:
- Undertaking technical and process analysis, technical direction, planning and organising, and implementation of initiatives
- Articulating strategy, vision and best practices associated with developing processes and automations that adhere to ITIL and SIAM principles
- Developing IT processes to ensure they are optimised and automated as much as possible
- Consulting with Technical Delivery Managers, subject matter experts and wider teams to understand requirements, establish priorities and scope, and develop efficient and optimised processes and appropriate technical solutions
- Collaborating with Business Functions to demonstrate ITSM technical capabilities, creating a vision for a solution that can be built, and creating estimates and work plans
- Leading and facilitating requirements gathering and refinement meetings with business and technical stakeholders
- Producing document user stories and acceptance criteria in a concise and development-ready manner
- Designing, developing, implementing, integrating and supporting ITSM and ESM platform solutions and advising on options, risk and impacts on business processes and technical architecture
- Assisting with the development of test scripts and coordinating test efforts for post-sprint testing, UAT, regression testing and validation of the solution
- Performing trend analysis on the process KPIs and identifying opportunities for process improvements
What we are looking for in our ideal ITSM Automation Analyst:
- Experience in managing, developing and implementing ITSM solutions
- A demonstrable expertise in ITIL methodologies, preferably ITIL 3.0
- Possess analytics capabilities and knowledge of ITIL Key Performance Indicators (KPIs), and Critical Success Factors (SFs)
- A strong background as a technology lead and subject matter expert
- In-depth experience building/implementing Enterprise solutions, and/or transformational initiatives to enable a business function
- Experience in working directly with analysts, senior stakeholders and technical leads and an ability to communicate technical problems and solutions to both technical and non-technical audiences
- Clear, concise communication skills in both oral and written format
- Proven ability to manage, track and report on process(s) outcomes
- Strong experience with Regulatory and security best practices
Closing Date: Wednesday 4th August 2021
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.
If you feel you have the skills and experience to become our ITSM Automation Analyst, then please click 'apply' today
We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.
That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards.
It's what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.
As our ITSM Automation Analyst, you'll get the benefits our members enjoy, including:
- Our award-winning private Vitality Health insurance + wellness incentive programme
- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!
- Personal health fund + Life Assurance
- Stakeholder Pension Plan with employer contribution
- 25 days annual leave + Bank holidays + option to buy and sell 5 more
- Flexible benefits package
- Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime
- A genuine opportunity to grow and establish a long-term career
As our ITSM Automation Analyst, you will help define the continuing evolution of IT Service Management, processes, and tooling and integrations, to meet the changing business needs of the enterprise, including responsibility for the Processes, Integrations and Automations that will ensure the development of the ITSM platform is delivered in compliance with governance, controls and appropriate regulations.
Responsibilities as our ITSM Automation Analyst will include:
- Undertaking technical and process analysis, technical direction, planning and organising, and implementation of initiatives
- Articulating strategy, vision and best practices associated with developing processes and automations that adhere to ITIL and SIAM principles
- Developing IT processes to ensure they are optimised and automated as much as possible
- Consulting with Technical Delivery Managers, subject matter experts and wider teams to understand requirements, establish priorities and scope, and develop efficient and optimised processes and appropriate technical solutions
- Collaborating with Business Functions to demonstrate ITSM technical capabilities, creating a vision for a solution that can be built, and creating estimates and work plans
- Leading and facilitating requirements gathering and refinement meetings with business and technical stakeholders
- Producing document user stories and acceptance criteria in a concise and development-ready manner
- Designing, developing, implementing, integrating and supporting ITSM and ESM platform solutions and advising on options, risk and impacts on business processes and technical architecture
- Assisting with the development of test scripts and coordinating test efforts for post-sprint testing, UAT, regression testing and validation of the solution
- Performing trend analysis on the process KPIs and identifying opportunities for process improvements
What we are looking for in our ideal ITSM Automation Analyst:
- Experience in managing, developing and implementing ITSM solutions
- A demonstrable expertise in ITIL methodologies, preferably ITIL 3.0
- Possess analytics capabilities and knowledge of ITIL Key Performance Indicators (KPIs), and Critical Success Factors (SFs)
- A strong background as a technology lead and subject matter expert
- In-depth experience building/implementing Enterprise solutions, and/or transformational initiatives to enable a business function
- Experience in working directly with analysts, senior stakeholders and technical leads and an ability to communicate technical problems and solutions to both technical and non-technical audiences
- Clear, concise communication skills in both oral and written format
- Proven ability to manage, track and report on process(s) outcomes
- Strong experience with Regulatory and security best practices
Closing Date: Wednesday 4th August 2021
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.
If you feel you have the skills and experience to become our ITSM Automation Analyst, then please click 'apply' today