Customer Service Assistant

Recruiter
Confidential
Location
Gainsborough
Salary
Competitive
Posted
14 Jul 2021
Closes
05 Aug 2021
Contract Type
Permanent
Hours
Full Time
Our client based in the Gainsborough area are looking for an Outbound Customer Service Agent to join our friendly team to proactively contact existing customers (predominantly in the HVACR industry) to verify contact details and update company information on their database.

What will this role involve?
• Making outbound calls to existing customers to verify contact details (e.g. name job title email address) and update company information (e.g. industry sector and address)
• Achieve a minimum of 50 customer calls each day
• Update customer database records using Microsoft excel
• Researching company information using Google search
• Transferring calls through to our technical support team for sales, product or account queries

About you
• Positive attitude with a strong work ethic
• Excellent communication skills and professional telephone manner
• Experience in a telephony customer service role
• Microsoft Office skills - Advanced Excel required

Working time
• Monday to Friday, 8:30 am - 5:00 pm

Location and Pay
• This role is based in Gainsborough and pay is GBP8.91ph

For more information call Red Recruitment on (phone number removed)