Customer Service Advisor

Bonus + Benefits
14 Jul 2021
11 Aug 2021
Contract Type
Full Time
Established in the UK in 1971, Ryder has since earned a reputation for delivering solutions that ease complexity and increase efficiency for companies of all sizes. Ryder operates behind the scenes, managing critical fleet and transportation functions for our customers across the UK, many of whom make the products that consumers use every day.
Our Fleetcare business is going from strength to strength. Our customers recognise us as the industry expert in ensuring their fleets are both properly maintained and also compliant thus reducing down time and maximising the efficiency of their fleet. We are seeking an experienced Customer Service Advisor to join our friendly and supportive team, so please apply today and join us on our journey!
Please note this is a Fixed Term Contract to cover maternity with the possibility of going permanent.
The Role
Based in our Devizes office, the Customer Service Advisor will be working in an open plan office environment where you will provide outstanding support to customers, both internal and external, over the telephone. Effective communication is key to ensure vehicle maintenance updates are provided to our customers and colleagues on a proactive basis. Whilst vehicles are being serviced or repaired, Dealers will be in contact to acquire authorisation for the costs, so being able to work methodically and effectively is a benefit.
Our Customer Service team work diligently to ensure that our customers both internal and external are looked after with a personal touch and that they receive a quality level of service. As a team of customer service specialists in fleet maintenance, we are there to keep our customers informed every step of the way to make sure that any maintenance work that needs doing to their fleet goes as efficiently and effectively as possible.
Other responsibilities will include:
* Proactively seek all jobs with dealers and customers.
* Ensure customer requirements are fulfilled and any promised times are met
* Acquire PO numbers from the customer for any unplanned work EG damage/glass
* Warranty and recharges are identified
About You
You will have a professional approach when taking care of individuals over the telephone both internally and externally and will thrive in an environment where you are able to use your customer service skills and experience to be constantly problem solving in order to get to a solution that equally benefits us and our customers.
Additional traits and skills we believe a successful Customer Service Advisor possesses are:
* A real passion for customer service and understanding of how to deliver this for the benefit of the customer and the business
* Takes a proactive approach to customer service; can foresee potential issues and heads them off before they arise
* Successfully deals with high volumes of calls and delivers under pressure
* Able to ask the right questions in a concise way to quickly establish the problem and put a plan into place
* Good knowledge level of IT including Excel and outlook from a previous office based role
* Is confident to seek clarity in ambiguous situations to ensure that all requirements are met.
* Challenge the status quo when necessary
* Demonstrates the ability to communicate at all levels
Salary & Benefits
A basic salary of GBP21,848.40 is on offer for the successful Customer Service Advisor as well as a benefits package as per below:
* Performance related bonus up to GBP1,500
* Industry leading pension scheme matching up to 6% of your salary
* Life Assurance (3x basic salary)
* Group Income Protection Insurance (available after 2 years of service)
* Holiday allowance (starting at 22 days, increasing up to 25 days based on length of service plus bank holidays)
* Access to Perkbox which offers a wide variety of discounts across the high street and online retailers, cinemas, restaurants etc.
* Eyecare Vouchers
* 24/7 GP Service
Working hours will be Monday to Friday, 08:00 - 17:00 with 1 hour for lunch.
About Us
Ryder has one of Europe's largest fleet of trucks, a FleetCare network of more than 300 approved service locations, and some of the most talented people in the industry. By investing in the latest information and technology, we strive to make business safer, more efficient, and as environmentally responsible as possible.
At Ryder, we believe in investing in our people and the future of the commercial transportation industry. Over 39,000 people work for us worldwide. Each one of them is respected and valued as the industry's brightest engineers, safest drivers and the most experienced Technicians - all part of a team who are dedicated to solving your toughest transportation challenges.
Ryder is committed to creating a culture of respect and professionalism and a high-performing, diverse and inclusive workforce based on trust. Supporting that commitment, we encourage applications from all candidates regardless of gender, race, colour, religious belief, national origin, disability, sexual orientation or marital status.