Customer Support Co-Ordinator

Act as a primary contact for customers and provide professional customer focused interface between the Compounds Manufacturing, Planning, Logistics and Commercial teams to meet the changing needs of internal and external customers.

Process customer enquiries, orders and change requests accurately and efficiently in accordance with working processes and protocols to ensure customers always receive a smooth and efficient service
Proactively manage order requirements, anticipating and resolving potential issues in a timely manner to ensure an effective service is provided to the customer.
Liaise with the Manufacturing, Planning, Logistics and Commercial teams, along with third party co-product and feed suppliers, to ensure customer requirements are fulfilled at the lowest best possible cost-to-serve.
Ensure that any deviations from planned customer supply is mitigated and clearly communicated to all impacted parties.
Accurately maintain the database and ensure customer records are updated in a timely way.
Provide support to product sales campaigns as required.
Handle complaints in accordance with Customer Support procedures and implement preventative actions.
Carry out general administration and office duties as required to support the effective management of the function. You will have:
Experience of working in a fast-paced customer support environment.
Experience of working in an administrative role