Customer Service Manager

22000.00 - 25000.00 GBP Annual
13 Jul 2021
02 Aug 2021
Contract Type
Full Time
Job Specification

Position: Customer Service Manager

Location: Bromborough

Hours: Monday - Friday

Salary: GBPDOE

We are looking for an experience Team Manager to lead a small team of customer service/ sales representatives to confidently address customer issues.

Job Responsibilities:

Coordinate with people in different departments to see if a better price is available somewhere else or if suppliers in a certain area are not living up to expectations.
Oversees supply chain management.
Implement effective processes for customer service representatives to interact with customers.
Coordinates with sales department to incorporate plans to increase customer satisfaction.
Communicate with all departments to ensure supplies get where they need to and on time and meet deadlines.
Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure.
Ensure work environment is compliant with all applicable laws and regulations.
Write reports and analyse the customer service that the organisation provides.
Lead or supervise a team of customer service staff.
Provide help to customers using the organisation's products or services.
Improve customer service procedures, policies and standards for the organisation or department.
Keep on top of a company's supply needs.
Seek out high-quality goods and negotiates reasonable prices on orders.
Communicates with team members and executives.
Maintains professional environment for customer service team to thrive to solve problems and increase customer satisfaction, leading to an increase in sales.Skills and Qualifications:

Excellent Customer Service skills.
Excellent Communication skills.
Excellent Computer skills (Microsoft Office).
Proven working experience as a Customer Service Manager.
Ability to think strategically and to lead.Please call Nicola at HR GO recruitment for more information on (phone number removed) or email