Customer Service Manager

35000.00 - 40000.00 GBP Annual
13 Jul 2021
10 Aug 2021
Contract Type
Full Time
Customer Service Manager: Permanent: Blackburn based: Paying GBP35,000 - GBP40,000 + Benefits

Our leading manufacturing client are currently seeking an experienced Customer Service Manager to join their team on a permanent basis. Reporting to the Head of Supply Chain, the Customer Services Manager will lead a small team of customer service advisors, ensuring that all customers have an exceptional service, service standards are being met and problems are resolved in a timely manner.

The Customer Services Manager will lead, engage, manage, and develop the customer service team, ensuring that training and development opportunities are available to up skill and enhance employee performance and satisfaction. The Customer Services Manager will lead by example, providing the highest level of care and service to customers, communicating courteously and consistently with customers by telephone, email, letter and face-to-face.

Additional responsibilities will include, but are by no means limited to:

Writing reports, analysing customer service and providing improvement opportunities.
Analysing statistics or other data to determine the level of customer satisfaction
Investigating and solving customers' problems.
Meeting with other managers to discuss possible improvements to customer service.
Continuously challenging the company service offering to drive improved performance.
Continuously analysing, reviewing and improving customer service procedures, policies, and standards.
Keeping accurate customer communications records.
Managing key strategic accounts.To be considered for this opportunity experience managing a small team is essential along with a strong background of working in a Customer Service or customer facing roles. The Customer Service Manager will be a good communicator able to build rapport at all levels within the business as well as possessing the following skills/attributes:

Strong IT skills - Microsoft Word, Excel, PowerPoint
Able to prioritise workload and manage multiple, often conflicting, demands
Highly organised with a methodical approach to work
Experience in process improvement/continuous improvement projects
A self-motivated and driven individual