Second Line Application Support

Recruiter
Confidential
Location
Normanton
Salary
Competitive
Posted
13 Jul 2021
Closes
10 Aug 2021
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
Second Line Application Support required at the Normanton Office of this leading electrical wholesaler, offering an excellent salary and benefits package.

Reporting to the European Service Desk Manager you will be working in a small but focused support team which is driven to succeed. The IT Department is a relaxed environment but with hard working people. We want an individual that has the same drive and ethics to support all departments but to also be reliable, logical and have a positive attitude.

You will be part of a team that will be providing an excellent customer service and support to all departments in all countries (UK, Netherlands, Germany, Italy and Luxembourg) and will be supporting the backbone of the business - the custom ERP system that is used across the branch network.

Essential Skills

Previous experience supporting a custom ERP system

SQL experience

Helpdesk experience

Advantageous Skills / Experience

PL/SQL

Oracle SQL Developer

Dutch / German / Italian speaker

Responsibilities & Duties

Respond to users queries via telephone or email

Investigate issues from users with a varying degree of technical knowledge and experience

Work with the Service Desk Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.

Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.

Resolve issues that have been escalated by the European based support team

Work with the support team to resolve tricky issues and escalate when necessary

Rewards/Benefits:

Competitive salary

Flexible work from home policy

Company Pension

20 Days holiday, building up each year by a day to Maximum of 25.

Enrolled to an excellent bonus scheme (After 12 months of Employment)

Opportunities to upskill yourself in new technologies.

To work in an exciting / growing team and environment with opportunities to progress.

About The company:

With over 50 years' experience in the electrical wholesale industry, the company is an energetic organisation that is part of a very successful European business. With a network of over 400 trading branches across continental Europe, and 80+ branches currently open in the UK (with a plan have 300 open in the next 10 years), there has never been a better time to get on board.

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