IT Service Desk Systems Engineer

Saffron Walden
13 Jul 2021
10 Aug 2021
Contract Type
Full Time
Our client, based near Saffron Walden, is looking for an IT Service Desk Systems Engineer to join their Business Information Systems and Security (BISS) team. The role is fixed term for 6 months to cover a period of family leave. This role will require flexibility to work evenings and weekends when necessary, in order to minimise disruption to users and support business continuity. Onsite work will be required.

Reporting to the BISS Service Desk Manager, the IT Service Desk Systems Engineer will strengthen the team and allow further focus on improving customer experience and service for the 150+ user base. The role will be primarily focused on responding to Service Desk support tickets, however, there will be exposure to many different technical areas and a part of the role will involve both large and small scale projects. This is a varied role and will require everything from daily system and equipment checks, laptop builds and setting up new starters, through to complex infrastructure and network configuration.

Key responsibilities will include:

* Troubleshoot networking related issues

* Supporting the internal and external customer base

* Prioritisation and ownership of issues and requests

* Communication of progress with users

* Working with users from a broad range of technical backgrounds

* Support to both onsite and remote users (home and overseas)

* Working with external suppliers

* Monitoring and maintaining the smooth running of critical systems

* PC / Laptop builds (including Macs)

* BISS Projects/Tasks: Pragmatic and risk averse approach towards projects and centralised system changes. In collaboration with other departments, identify areas of improvement and driving through developments within current systems, processes or behaviours.

You will need to possess an extremely high level of attention to detail and have a keen eye for continuous improvement opportunities for our client's processes, systems, service and delivery.

It is essential that candidates have the following:

* Recognised IT Qualifications

* Excellent written and verbal communication skills, particularly for documentation

* Proven IT support experience, of both users and infrastructure

* Exposure to the following technologies: Desktop and Server Operating Systems; Wired and Wireless Networking; Backup and Recovery Systems; Antivirus End Point Management; Monitoring & Logging; Cloud Technologies

* Experience of VMWare

It is desirable for candidates to have the following:

* Understanding of ITIL or an ITIL Foundation qualification

* Cisco CCNA or similar

* Microsoft Certification MCITP or MCSE

* CompTIA A+

* Exposure to any of the following technologies would be advantageous: Microsoft Skype or alternative communication platform; Microsoft Dynamics CRM; Apple Mac IOS; Creative Cloud.

* Understanding of networking such as: Switch configuration and management; Network related trouble shooting; Vlan configuration; DMZ configuration; Firewall administration.

Building excellent working relationships and collaborating with both internal and external users is key to success in the role, which will be achieved through a combination of remote and face-to-face interaction. Candidates must have a customer focused attitude and must be professional and reliable in their approach. Due to the rural location, candidates will need their own transport

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