Customer Support Coordinator - 12 Month FTC

24000.00 - 25000.00 GBP Annual
12 Jul 2021
09 Aug 2021
Contract Type
Full Time
Adecco Recruitment Warrington are supporting our client based in Birchwood Warrington who are looking for Customer Support Coordinator for a 12-month fixed term contract to start August / September. This will be working Monday - Friday, 9am - 5pm and will be paying a salary of GBP24,000 - GBP25,000 + discretionary company bonus on completion of contract.

The role;

You will be responsible for all incoming customer queries and support the customer and account managers with pricing information and processing of orders / refunds as directed. You will be a multitasker and have great attention to detail with ideal knowledge of SAP.

Responding to queries from Customers/Colleagues regarding price information
Directing queries and tasks to relevant departments
Request new account numbers from Accounts Dept to be sent so they can ensure orders are sent to the correct account
Create offers to add new or amend previous prices
Responsible for ensuring that there is a continuous flow of information between UK and Europe with regards to customer accounts
Completion of spreadsheets from customers in relation to all products used, list price of products, discounts, special prices and delivery charges
Dealing with customer telephone calls that have been diverted from Europe as they relate to matters other than inputting of orders
Investigating Invoice Queries
Raising credit requests for incorrectly charged products, getting them signed off, arranging for credits to be raised
Responsibility for all monthly consumable price condition renewals in SAP, providing pricing information/ monthly prices, updating prices with offers /or extending prices before they expire from the system
Send out proposals to customers for annual price increase upon request
Ordering external company products - Brochure and updating Purchase Order Spreadsheet
Customer Account List updated as & when
Cover for colleagues in the absence as and when required for Holiday periods
Carry out specific training as requested
Passing Proof of delivery requests to warehouse
Responsibility for franking and sending out own post
Sending out and processing refunds for customer Knowledge and skills

Proficient skills in SAP
Proficient skills in Excel
Excellent communication skills
Ability to converse with customers and colleaguesAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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