Commercial Administrator (Part-time)

Recruiter
Confidential
Location
Worcestershire
Salary
12330.00 - 13000.00 GBP Annual
Posted
12 Jul 2021
Closes
06 Aug 2021
Contract Type
Permanent
Hours
Full Time
Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organisation that offers a range of IT solutions to insurance brokers, insurers and managing general agents.

The purpose of this role is to ensure timely processing and circulation of Customer Order Forms to the business, ensuring the data from the Order Form is populated accurately so the delivery teams can commence the work on receipt of the Order Form.

Key responsabilities:

• Checking customer orders follow Open GI agreed processes and pricing arrangements
• Working with Sales to ensure necessary amendments are promptly communicated and understood
• Processing orders through to the business for delivery, updating Jira and Acti-time with contract data
• Application of units to our Unit metre portal
• Adding delivery/install dates to certain orders to trigger the invoice
• Communicate with our third party Monek following receipt of Monek unit orders
• Monitor the 'Jira Service Desk Portal' and triage to the relevant team member to action
• Assist in the resolution of customer query tickets that have been triaged to you from the Jira Service Desk Portal eg: serial number, copy of Order Form
• Send holding emails to external customers to support the Contractual change team
• Project work
• Continuously review and update processes

Other responsabilities:

• Support with Client Licencing during holiday and sickness
• Support other departments with queries
• Other adhoc duties as given by the team leader to support cross working within the Commercial team to cover holidays, sick etc

Requirements

Qualifications:

•??? GCSE English and Maths (or equivalent) at grade C or above (essential)

Experience:

• Experience of working in an administrative role
• Working knowledge of Microsoft Office applications
• Customer service experience would be an advantage
• Software company experience an advantage (desirable but not essential)

Skills:

• Ability to work under pressure
• Methodical and organised
• Able to prioritise several tasks
• Strong interpersonal and communication skills (written, telephone and face to face)
• PC literate with good working knowledge of Microsoft applications
• Numerate
• Ability to create/analyse reports

Aptitudes:

•Ability to work to tight reporting deadlines
• Ability to work quickly yet accurately in a fast-moving environment
• Able to communicate well with other departments within the organisation and externally
• Methodical approach to resolving queries/problems
• Ability to work as part of a team but also work on own initiative
• Is self-motivated and can work unsupervised
• Ability to recognise areas for self-development
• Understands needs of external customers and internal customers and consider those needs in decisions and actions
• Takes responsibility and owns tasks
• Comfortable giving honest feedback to peers and managers
• Promotion of change & the adaption of new procedures & practises.
• Sets high standards for themselves and for others to follow.

This is a part-time role that comprises of 25 hours per week.

Benefits package

* Company pension

* Life assurance and critical illness cover

* Perkbox - an exclusive benefits platform offering a wide range of discounts and benefits

* Free parking when on office premises

* Cycle to work scheme

* Wills at work scheme