Customer Care Co-ordinator
Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?
If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.
Benefits:
Weekly pay
Ongoing contract
Full time hours
Accrue paid holidays
Parking and bike storage
Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:
GBP12.31 PER HOUR
Hours of Work:
Mon to Sun 3 Shift Rotation:
07:00-15:00
15:00-23:00
23:00-07:00The Role
The Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.
The Responsibilities
Accept inbound Emergency break fix calls from Schneider Electric customers, understand the
customer requirements and ensure the call is logged and directed to the appropriate person for action.
Accept ownership of the call to ensure completion.
Perform an initial diagnostic to understand the customers issue
Provide effective communication with internal and external stakeholders to ensure SLAs are achieved.
Provide the Customer with regular updates via their preferred method of communication
Log all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actions
taken.
Ensure all customer data is maintained in bFO/bFS
Accept and log incoming support requests from Field Service Engineers, assigning them to the correct
in-house technical support team.
Manage the administration tasks for the businesses multi-technology customers.
Manage the administration tasks for global connected services, spanning across multiple time zones.
Providing 24/7 cover and will include shift workingRequirements:
Strong computer skills such as word, excel, email etc.
CRM system experience
Written - ability to communicate in a clear and concise manner with internal and external customers
Fluent English is mandatory. Other European languages such as French and Italian are an advantage
Strong time management skills
Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
Detail oriented and able to meet deadlines
Strong problem solving skills
Work both independently and as part of a team
Tactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours
If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.
Benefits:
Weekly pay
Ongoing contract
Full time hours
Accrue paid holidays
Parking and bike storage
Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:
GBP12.31 PER HOUR
Hours of Work:
Mon to Sun 3 Shift Rotation:
07:00-15:00
15:00-23:00
23:00-07:00The Role
The Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.
The Responsibilities
Accept inbound Emergency break fix calls from Schneider Electric customers, understand the
customer requirements and ensure the call is logged and directed to the appropriate person for action.
Accept ownership of the call to ensure completion.
Perform an initial diagnostic to understand the customers issue
Provide effective communication with internal and external stakeholders to ensure SLAs are achieved.
Provide the Customer with regular updates via their preferred method of communication
Log all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actions
taken.
Ensure all customer data is maintained in bFO/bFS
Accept and log incoming support requests from Field Service Engineers, assigning them to the correct
in-house technical support team.
Manage the administration tasks for the businesses multi-technology customers.
Manage the administration tasks for global connected services, spanning across multiple time zones.
Providing 24/7 cover and will include shift workingRequirements:
Strong computer skills such as word, excel, email etc.
CRM system experience
Written - ability to communicate in a clear and concise manner with internal and external customers
Fluent English is mandatory. Other European languages such as French and Italian are an advantage
Strong time management skills
Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
Detail oriented and able to meet deadlines
Strong problem solving skills
Work both independently and as part of a team
Tactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours