Customer Advisor (Billing)

Recruiter
Confidential
Location
Whitehaven
Salary
10.40 - 10.41 GBP Hourly
Posted
07 Jul 2021
Closes
04 Aug 2021
Contract Type
Contract
Hours
Full Time
Customer Service Advisor
Whitehaven
6-month contract
Hourly rate - GBP10.41 per hour
Working hours:
You will work 37 hours per week. For the training period you will work between the hours of 9.00am & 5.00pm, Monday to Friday.

Following Training the shift patterns will be flexible, hours below;

Shift Pattern:

4 week rolling rota working Monday to Friday with 1 in 4 Saturdays.

8:00-16:00
09:00-17:00
10:00-18:00
12:00-20:00
1 in 4 Saturdays

Role Overview;
As a Customer Service Advisor, you're on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you'll handle a wide variety of queries and issues relating to metered customer accounts.

You'll have the satisfaction of managing customer queries from the first call right through to the resolution of each case. It's your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert knowledge (they'll teach you everything you need to know) and offering first class customer service in every interaction.

Desired skill set;
You'll need some proven experience delivering exceptional customer service (although this doesn't have to be within a contact centre) and it's important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

IMPORTANT INFO:
Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants