Phone Operator/ Controller/ Telephonist/Dispatcher
- Recruiter
- Confidential
- Location
- Cambridge
- Salary
- Competitive
- Posted
- 10 Jul 2021
- Closes
- 07 Aug 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Job description
We require people who are reliable, hardworking, honest, and flexible. This would suit someone who wants to further themselves in a fast-growing business.
Your job description will include taking telephone bookings from cash and contract clients and dispatching the work through our state-of-the-art dispatch system to the drivers. This position requires multi-tasking, superior organizational skills, honesty, strong leadership, and having an unbiased nature.
Daily Basic Duties are:
* To take telephone calls to make/amend bookings and provide quotations
* Managing the efficient allocation to drivers
* Action email bookings from customer in an efficiently and timely manner
* Ensure jobs run in a professional, efficient, and punctual manner
* Be polite, courteous, and professional when communicating with customers, drivers and team members.
* Make every effort to ensure that our customer's needs and expectations are being met
* Ensure the highest level of confidentiality is always maintained
* Promotes mutual respect, keeps workplace clean and safe, supports safety programs
* You must be able to work flexible hours as we are a 365 day a year, round-the-clock business.
* You MUST have a good local knowledge of the area to assist you in the role
We require people who are reliable, hardworking, honest, and flexible. This would suit someone who wants to further themselves in a fast-growing business.
Your job description will include taking telephone bookings from cash and contract clients and dispatching the work through our state-of-the-art dispatch system to the drivers. This position requires multi-tasking, superior organizational skills, honesty, strong leadership, and having an unbiased nature.
Daily Basic Duties are:
* To take telephone calls to make/amend bookings and provide quotations
* Managing the efficient allocation to drivers
* Action email bookings from customer in an efficiently and timely manner
* Ensure jobs run in a professional, efficient, and punctual manner
* Be polite, courteous, and professional when communicating with customers, drivers and team members.
* Make every effort to ensure that our customer's needs and expectations are being met
* Ensure the highest level of confidentiality is always maintained
* Promotes mutual respect, keeps workplace clean and safe, supports safety programs
* You must be able to work flexible hours as we are a 365 day a year, round-the-clock business.
* You MUST have a good local knowledge of the area to assist you in the role