Customer Service Manager

35000.00 - 40000.00 GBP Annual
09 Jul 2021
06 Aug 2021
Contract Type
Full Time
My Client, a leading FMCG Company based in Middlesex are currently recruiting for a Wholesale Manager on a full time permanent basis, with a salary of GBP35,000 to GBP40,000.

You will be responsible for managing a busy Wholesale office, looking after a team of seven administrators.

Your role will involve -

Order Processing

Using NetSuite to process customer sales order & purchase orders

Maintain accurate stock control records

Processing customer orders daily, preparing paperwork daily for dispatch

Ensure system stocks are accurate on NetSuite

Prepares reports by collecting and analysing information

Purchase order checks, follow up and invoices to match

Account set up and customer help

Customer Relations

Ensure customer satisfaction and efficient query/complaint follow up

Build and maintain strong relationships with customers

Professionally respond to all customer queries

Ensure team are fully trained in the delivery of customer service

Ensure all elements of customer interactions are handled seamlessly in conjunction with the Sales Manager and Customer Account Manager

People Management

Ensure all office files are maintained

Accurate management of absence and holiday planning

Manage and develop the administration team keeping them motivated

Ensure training matrix and records are up to date in conjunction with HR team

Performance manage the team where necessary

Train new starters

Food Safety, H&S

Understand the importance of DEMETER/ BRC accreditation

Ensure filing is complete to maintain traceability

Follow up on complaints and log them on the the system, liaising with the Technical department

Oversee the maintenance of systems to support the efficient running of the office

Participate in traceability audits

The ideal candidate will possess -

Previous experience in a similar role as a Customer Service Manager
Health and Safety experience
Experience within the FMCG industry
Advanced IT skills
Please apply online with an updated CV or email (url removed)