Tier 1 Support Analyst
- Recruiter
- Confidential
- Location
- Basingstoke
- Salary
- 18000.00 - 21000.00 GBP Annual
- Posted
- 01 Jul 2021
- Closes
- 29 Jul 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Exertis UK Ltd.
At Exertis, we thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout Exertis, providing many career opportunities that span sales, commercial and corporate activities.
This role is based within a Technical Support team here at Exertis Enterprise Services and we are looking for a person with excellent IT Support skills. The role requires this person to provide exceptional customer support on all products sold by Exertis Enterprise Services.
Key Responsibilities
* Assist in a 24x7 shift pattern, including bank holidays and weekends
* Being first point of contact for support, via telephone, email and portal
* Logging support calls for our customers within the helpdesk system ensuring information collected is accurate and prioritised appropriately
* Working against contract service level agreements (SLAs)
* Pro-active monitoring of internal and customer systems
* Keeping support requests up to date
* Ensuring all relevant parties are kept informed of progress on support tickets
* Assist with request for change (RFC's)
* Providing technical input to support requests to progress or resolve
* Working to achieve quarterly bonus objectives
* Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.
Person Specification
The ideal candidate will be able to demonstrate an understanding of some or all of the following attributes:
Personal Expections:
* Keep up to date with any vendor specific certifications or required external certifications.
* Proactively find solutions to complex problems.
* Available to attend specific vendor training days away from home if necessary.
Technical Expectations:
* Understanding of fundamentals of IP Networks
* Understanding of fundamentals of VoIP
* Understanding of fundamental network security (Firewalls, Antivirus).
* Knowledge of web based administration and command line interfaces.
* Knowledge of Microsoft Operating Systems
Any of the following attributes would be advantageous but are not essential:
* Experience of SSL technologies and certificates.
* Knowledge of NAT, Port forwarding would be a great advantage.
* Experience of configuring IP based products, firewalls and routers.
* Knowledge of Microsoft Server operating systems with Microsoft Active Directory, LDAP or other directory systems.
* Experience with Linux Command Line
At Exertis, we thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout Exertis, providing many career opportunities that span sales, commercial and corporate activities.
This role is based within a Technical Support team here at Exertis Enterprise Services and we are looking for a person with excellent IT Support skills. The role requires this person to provide exceptional customer support on all products sold by Exertis Enterprise Services.
Key Responsibilities
* Assist in a 24x7 shift pattern, including bank holidays and weekends
* Being first point of contact for support, via telephone, email and portal
* Logging support calls for our customers within the helpdesk system ensuring information collected is accurate and prioritised appropriately
* Working against contract service level agreements (SLAs)
* Pro-active monitoring of internal and customer systems
* Keeping support requests up to date
* Ensuring all relevant parties are kept informed of progress on support tickets
* Assist with request for change (RFC's)
* Providing technical input to support requests to progress or resolve
* Working to achieve quarterly bonus objectives
* Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.
Person Specification
The ideal candidate will be able to demonstrate an understanding of some or all of the following attributes:
Personal Expections:
* Keep up to date with any vendor specific certifications or required external certifications.
* Proactively find solutions to complex problems.
* Available to attend specific vendor training days away from home if necessary.
Technical Expectations:
* Understanding of fundamentals of IP Networks
* Understanding of fundamentals of VoIP
* Understanding of fundamental network security (Firewalls, Antivirus).
* Knowledge of web based administration and command line interfaces.
* Knowledge of Microsoft Operating Systems
Any of the following attributes would be advantageous but are not essential:
* Experience of SSL technologies and certificates.
* Knowledge of NAT, Port forwarding would be a great advantage.
* Experience of configuring IP based products, firewalls and routers.
* Knowledge of Microsoft Server operating systems with Microsoft Active Directory, LDAP or other directory systems.
* Experience with Linux Command Line