Payments Support Analyst

09 Jul 2021
06 Aug 2021
Contract Type
Full Time
Job title: Payments Support Analyst
Location: Luton/Home (2 days a week in office required)
Salary: Competitive + benefits
This is an excellent opportunity for a customer focused support / process analyst with experience of providing ender user support for payments software and looking to take the next step within an innovative, global software company.
Our client is one of the UK's largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
* 'Investors in People' - Gold:
* Financial Times - Diversity Leader 2020:
* Top rated employer - Glassdoor:
* Societal Impact: Our client's solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
The role - Payments Support Analyst
We are currently recruiting for a Payments Support Analyst who will be responsible for providing a centralised customer and technical support service within a cash receipting environment.
We are looking for someone who ideally has:
* Working knowledge of a cash receipting system, including E-Returns, Bank Reconciliation, and Suspense
* Strong Incident Management skills and diagnostic experience
* Understanding of web-based applications/environments and change control processes
* Excellent communications and customer service skills with a customer focused attitude able to diagnose, impact assess and respond appropriately
* Strong problem solving and time management skills. high attention to detail and able to work well under pressure
Key Duties and Responsibilities:
* To support cash receipting, including E-Returns, Bank Reconciliation and Suspense
* To create and maintain matching rules for both incoming and outgoing cash files
* Carry out user administration of the cash receipting system
* Investigate and resolve in-depth customer queries and advanced technical issues
* Handle the management of incidents and escalation of queries
* Liaise with internal and external parties on customer hardware & software faults where contracted to do so
* Provide product expertise and guidance to the support team
Our client is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021

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