Customer Service Manager

30000.00 - 35000.00 GBP Annual
07 Jul 2021
04 Aug 2021
Contract Type
Full Time
This is a great opportunity for someone to come in and make their mark and grow a team around them. Your career is important to our client and they will help, train and mentor you to reach your full potential. You will be reporting directly to the Managing Director so there is opportunity to get involved in all kinds of projects. Plus, their Customer Service Team will need to grow rapidly and they will need someone to manage that team.

Job Description:

* You will be the first point of contact for when our clients need support

* You will proactively engage with our clients to make sure they are happy using our products and services

* You will work closely with Marketing on advocacy, referral and customer satisfaction outreach

* You will be making sure that our clients want to renew their subscriptions

Person Specification

* First and foremost, you love helping people, whether it be your colleagues or your clients

* You are great at multi-tasking and can switch between your different "hats" effortlessly

* You have experience or an affinity with education, teachers and children

* You are commercial and understand metrics

* You are very comfortable with technology, from Excel to CRM Funnels

* You like happy customers and love talking to them

* A background in teaching, education or an educational supplier would be an advantage

* A good knowledge of SaaS models would be an advantage

* Experience using Hubspot would be an advantage

Additional Information:

* Based in Leatherhead

* GBP30,000 - GBP35,000 plus GBP5k performance related bonus

* Study support if relevant

* Fresh fruit delivered every day

* Summer BBQ

* 9am - 5pm (option to wfh after training / flexi hours eventually)

* Pension - 3% contributory

* 23 days holiday (5 to be taken at Christmas)

* Beautiful offices with parking

We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy.

Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal