Network Engineer

40000.00 - 45000.00 GBP Annual
08 Jul 2021
05 Aug 2021
Contract Type
Full Time
About us

Modern Networks provides IT Support, connectivity, and communications in an easy to consume integrated solution to over 2,000 sites across the UK. From our support centre in Hitchin, we deliver a high quality 24/7 service to users and serve some of the largest commercial property managers in the UK.

We've recently had additional backing from Horizon Capital, enabling us to accelerate our growth within the commercial sector so there has never been a better time to join us!

What you'll be doing

As a Network Engineer your role will be to help maintain and support both our internal and customers network infrastructure and services. The role sits within the IT Operations team who are primarily responsible for the management, operation and support of our network systems and equipment responding to incidents and events either reported by the customer or through our monitoring and event management systems.

This role can be based out of either our Hitchin or Manchester offices (with the option for flexible working) and will require customer site visits for particularly complex issues. You are also expected to participate in the out of hours call rota, responding to high priority incidents.

On any given day you will be:

* Providing remote and on-site troubleshooting and support

* Respond to networking incidents, either system generated or via customer notification

* Reviewing event and incident data and alerts

* Fulfilling managed changes and service requests

* Carrying out proactive management tasks such as upgrades, patching and event management

* Creation of network documentation, Knowledge Base (KB) articles, Work Instructions (WIs) and Change Request documentation,

* Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved

* Identify operational and process improvement opportunities

* Maintaining and updating operational process and procedural documentation

* Contribute and support the team with the delivery of all other goals & objectives

What we're looking for

* Experience working in a network focussed IT service role with a relevant qualification such as CCNA, CCNP, JNCIA, JNCIP, etc.

* Extensive experience configuring and supporting networking infrastructure including routers and switches

* Experience of working with security products, particularly Cisco ASA & Firepower

* Working knowledge of Juniper SRX platform

* Knowledge and understanding of routing protocols such as BGP and OSPF

* Experience utilising monitoring tools such as Solarwinds, PRTG, LibreNMS, Nagios etc.

* Understanding of network security, AAA, TACACS, Radius, 802.1x

* Good understanding of wireless systems, specifically: Meraki, Ubiquiti, Cisco, but other vendor experience accepted

Bonus Points if you have ???

Although by no means essential criteria, please do let us know if you have:


* Ansible

* Cisco CCM / CCX

What makes you a great fit

You're a great communicator - you'll be providing updates on technical solutions to a potentially non-technical audience so we need people that can communicate effectively at all levels

You're a life-long learner, keeping up to date with trends and changes in the information technology and telecommunications industries

You're a team player - we're looking for someone that will fully participate in knowledge sharing and transfer of skills to 1st & 2nd line (ie, develop the next generation of "you's."

What you'll get from us

Great prospects - once you've got to grips with our systems and processes, you'll have the opportunity to progress with us. We love a success story - our Managing Director started with us as an engineer!

Knowledgeable, high-achieving, experienced and fun colleagues

A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance

Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger.

Additional Benefits

Salary GBP40,000 - GBP45,000 depending on what stage of your career you're at

25 days annual leave + bank holidays

Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you're still not convinced, drop us a line at - we'll arrange an informal chat about the role

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