Contact Centre Agent
- Recruiter
- Confidential
- Location
- North Lanarkshire
- Salary
- Competitive
- Posted
- 08 Jul 2021
- Closes
- 26 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
NRL's client based in Glasgow City Centre is looking to recruit a Contact Centre Agent on a permanent basis to join their unique business.
What you will be doing:
We are looking for a hard-working Contact Centre Agent to answer calls for our Business Telephone service customers, and forward these calls or take accurate messages for the purposes of forwarding.
Job Requirements
Answering up to 200 calls per day on switchboard in less than 5 rings, being able to put 1-3 calls on hold if necessary.
Relaying accurate messages and using initiative to respond to any queries.
Greeting visitors coming into the centre and monitoring of meeting room usage times.
Working in a high-pressure and fast-paced environment.
Required skills
Excellent customer service skills
Courteous and friendly manner
Front of house/reception experience in previous roles
Team player
Flexible attitude
Pro-active approach, with the ability to work autonomously
Able to communicate on all levels including senior management
Positive and upbeat attitude
A high level of personal integrity
A strong work ethic with a passion for exceeding expectations
Show respect and appreciation to all
Encourage and contribute towards a culture that supports everyone to be the best they can be
Desired Skills
Previous switchboard experience
Good IT skills with Microsoft applications (Word, Excel)
Benefits
26 days holidays, plus 7 public/bank holiday
Paid for Wednesday lunch
Bottled spring water and fruit juices daily
Breakout room with Netflix
Commercial bonus scheme
Annual cost of living salary increase
Glasgow City Centre location
Working hours: 8.30am to 5pm or 9am to 5.30pm, Monday to Friday
Basic hours: 37.5 hours
What you will be doing:
We are looking for a hard-working Contact Centre Agent to answer calls for our Business Telephone service customers, and forward these calls or take accurate messages for the purposes of forwarding.
Job Requirements
Answering up to 200 calls per day on switchboard in less than 5 rings, being able to put 1-3 calls on hold if necessary.
Relaying accurate messages and using initiative to respond to any queries.
Greeting visitors coming into the centre and monitoring of meeting room usage times.
Working in a high-pressure and fast-paced environment.
Required skills
Excellent customer service skills
Courteous and friendly manner
Front of house/reception experience in previous roles
Team player
Flexible attitude
Pro-active approach, with the ability to work autonomously
Able to communicate on all levels including senior management
Positive and upbeat attitude
A high level of personal integrity
A strong work ethic with a passion for exceeding expectations
Show respect and appreciation to all
Encourage and contribute towards a culture that supports everyone to be the best they can be
Desired Skills
Previous switchboard experience
Good IT skills with Microsoft applications (Word, Excel)
Benefits
26 days holidays, plus 7 public/bank holiday
Paid for Wednesday lunch
Bottled spring water and fruit juices daily
Breakout room with Netflix
Commercial bonus scheme
Annual cost of living salary increase
Glasgow City Centre location
Working hours: 8.30am to 5pm or 9am to 5.30pm, Monday to Friday
Basic hours: 37.5 hours