Applications Support Analyst - Chertsey, Surrey
- Recruiter
- Confidential
- Location
- Chertsey
- Salary
- Competitive
- Posted
- 08 Jul 2021
- Closes
- 05 Aug 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
The purpose of this role is to provide general IT assistance and application support, relating to incidents, requests and queries raised via the IT Service Desk by users of Crest Nicholson IT systems.
You will be encouraged to develop an in-depth working knowledge of one or more business systems and become a matter expert for the IT department when corresponding with the business
Key Responsibilities:
Acquire a high-level understanding of a wide range of Crest's core business systems in the context of business function, systems architecture, user base, and common problems.
Provide support and guidance to users relating to the day-to-day use of business systems.
Investigate, diagnose, and resolve problems relating to Crest Nicholson IT systems.
Conduct all work in accordance with the Service Level Agreements, provide updates proactively and reactively on calls logged in the ITSM system.
Document processes and procedures, to continuously improve performance and service.
Carry out routine systems administration tasks as required.
Liaise with external suppliers who have been contracted to provide technical and/or application support.
Manage the escalation of support to your line manager or an external supplier when appropriate.
Manage change effectively in accordance with existing Change and Enhancement Management procedures.
Undertake project work and carry out ad-hoc tasks as per the business requirements.Qualifications and Person Specification:
Should exhibit a balanced mix of hard and soft IT skills.
Must be able to work both as an individual and as part of a team.
Coins Administration Experience
Must be capable of defining a problem and applying a problem-solving methodology to prevent repeat occurrences of issues.
Must be able to prioritise tasks and work under pressure, whilst adhering to SLAs.
Must demonstrate good technical and non-technical communication skills (verbal and written).
Strong attention to detail.
A self-starter that can demonstrate initiative.
Continuous commitment to service improvement and customer satisfaction.
Flexible attitude to working hours as the role will be required to provide off-site out of hours support on an ad-hoc basis.
Extensive knowledge of Microsoft ExcelAs an employer of choice, we offer an extensive range of benefits, to include:
Competitive salary
Company bonus scheme
Private pension up to 12.5%
Private healthcare and cash plan options
28 days' annual leave
Cycle to work scheme
Share save scheme
Gym membership discounts We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy
You will be encouraged to develop an in-depth working knowledge of one or more business systems and become a matter expert for the IT department when corresponding with the business
Key Responsibilities:
Acquire a high-level understanding of a wide range of Crest's core business systems in the context of business function, systems architecture, user base, and common problems.
Provide support and guidance to users relating to the day-to-day use of business systems.
Investigate, diagnose, and resolve problems relating to Crest Nicholson IT systems.
Conduct all work in accordance with the Service Level Agreements, provide updates proactively and reactively on calls logged in the ITSM system.
Document processes and procedures, to continuously improve performance and service.
Carry out routine systems administration tasks as required.
Liaise with external suppliers who have been contracted to provide technical and/or application support.
Manage the escalation of support to your line manager or an external supplier when appropriate.
Manage change effectively in accordance with existing Change and Enhancement Management procedures.
Undertake project work and carry out ad-hoc tasks as per the business requirements.Qualifications and Person Specification:
Should exhibit a balanced mix of hard and soft IT skills.
Must be able to work both as an individual and as part of a team.
Coins Administration Experience
Must be capable of defining a problem and applying a problem-solving methodology to prevent repeat occurrences of issues.
Must be able to prioritise tasks and work under pressure, whilst adhering to SLAs.
Must demonstrate good technical and non-technical communication skills (verbal and written).
Strong attention to detail.
A self-starter that can demonstrate initiative.
Continuous commitment to service improvement and customer satisfaction.
Flexible attitude to working hours as the role will be required to provide off-site out of hours support on an ad-hoc basis.
Extensive knowledge of Microsoft ExcelAs an employer of choice, we offer an extensive range of benefits, to include:
Competitive salary
Company bonus scheme
Private pension up to 12.5%
Private healthcare and cash plan options
28 days' annual leave
Cycle to work scheme
Share save scheme
Gym membership discounts We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy