07 Jul 2021
27 Jul 2021
Contract Type
Full Time
SMH Group aims to be the UK's leading high-quality supplier to the vehicle fleet market, making sure our customers have their vehicles in the right place, at the right time and in the right condition.

The Role of a Workshop Administrator

In this role, you will join our established Workshop Admin team reporting into the Workshop Admin Manager. In this role, you will work closely with our Customer Care and Workshop teams, acting as the intermediary between our internal and external customers. As a Workshop Administrator, you will be an integral part of the process, ensuring vehicle repairs are completed within service level agreements and customers are kept up-to-date.

Main purpose of the job

* Ensuring all administration is effectively prioritised with regard to outstanding repairs on clients' vehicles, whilst operating within contractual KPIs.

* Monitoring Bodyshop volumes and review backlogs of work, reporting any issues.

* Liaising daily with all departments in respect of vehicles being worked on that are required for delivery within the agreed time scale.

* Dealing and prioritising urgent jobs ensuring the vehicles are ready for delivery the day before they are due to leave the site, overcoming any obstacles through liaison with appropriate areas within the business.

* Processing Jobcards for work to be carried out in the workshop, including Warranty work.

* Ensuring the smooth flow of vehicles and supporting paperwork in and out of the workshop.

* Liaising with suppliers (ie Mobile Windscreens etc.) to ensure the standard of work carried out by them meets requirements.

* Maintaining a sound working relationship with all departments.

Key Skills, Experience, Industry-specific Requirements, Qualifications and Desired Behaviours:

In order to be successful in this role, you'll need to have excellent admin skills and experience, be a confident team player, be able to communicate effectively and efficiently and work well under pressure.

You must:

* Be able to work in fast paced and often demanding environment

* Have effective communication skills

* Have good organisational skills and the ability to prioritise workload

* Be able to build and maintain relationships with other teams within the business and customers.

* Although full training will be provided on the specifics of the role we are looking for applications from experienced Administrators who would relish the challenge of this post.


* 36.25 hours per week, Monday to Friday, 9am-5pm

* Salary of GBP18,200.00

* 23 days holiday plus 8 statutory days

* Company pension scheme

* Free onsite parking

* Employee discount schemes such as Perkbox

* Access to preferential rates on vehicle leasing

* Annual leave purchase scheme

* Cycle to Work scheme

* Technology purchase scheme

* Regular reviews, training and 121's to help develop and build your skills

COVID Security

As a key supply chain partner to critical service customers in the transport sector we have maintained full operations at all our sites throughout the pandemic and also all lockdown periods. We have worked extremely hard during these difficult times to maintain stringent measures of Covid security across all of our operations. Supported by our management teams and dedicated SHEQ Manager, our Covid security is reviewed and audited regularly in line with Government guidance including the core message of Hands, Face, Space. Where appropriate we have implemented more stringent measures to reinforce our Covid security. These measures include our recruitment processes and visitors to site, however, should you have any particular concerns or special requirements please raise them with our HR team

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