Reservations Consultant

Recruiter
Confidential
Location
Newquay
Salary
19000.00 - 19500.00 GBP Annual
Posted
06 Jul 2021
Closes
03 Aug 2021
Contract Type
Permanent
Hours
Full Time
The opportunity has arisen with our client for an organised and passionate Reservationist/ Receptionist to join their growing business in beautiful Newquay.

Benefits

* A salary of up to GBP19,500 per annum

* Permanent contract

* Full time hours

* Will include weekends and evenings but on a rota basis. t

* Many opportunities for advancement and promotions

* Discount and benefits package

* A uniform will be provided.

* Free car parking.

Responsibilities

* As a first point of contact, you will be responsible for creating an outstanding first impression to guests and non-residents alike. You will use your personality and passion to build genuine relationships with all of our visitors. It's about more than selling a room or a conference, it's about selling experiences and creating lasting memories.

* As a Reservationist you will naturally deal with all phone calls in a warm and professional manner and be passionate about delivering a 5* service to every guest, every time; from families to couples or business guests, nothing is too much trouble for our Reservations team.

* You will have good organisational skills and the ability to communicate at all levels, working effectively with other departments to ensure all guests' requests are catered for.

Ideal candidate

* Excellent customer service - caring about every aspect of the guest's stay.

* Previous experience in a reservations / hotel / travel-based role would be desirable, however reception or office experience is essential.

* High attention to every little detail to ensure every stay is memorable.

* Grammar, spelling and IT skills are essential (particularly with Microsoft Word.)

* Knowledge and experience of a Property Management System is preferable, and a good knowledge of the local area is advantageous, however full training can be given.

* Happy to work weekends and evenings on a rota basis

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