Metering & Billing Manager

Metering & Billing Manager
Redhill, Surrey (initially home-based due to COVID-19 restrictions)
 
If you have great leadership skills and experience in customer billing, this is a superb opportunity to join us on our transformational journey as we become the best water company in the industry.
 
About us:

Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It’s an essential service and one that we are proud to deliver to our customers and communities.

We don’t just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive environment that values community, and your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren’t just recruiting for experience - potential, fit and values are fundamental to building and developing our team. We want you to develop, grow and succeed and enjoy working at SES.

SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day.

Why you should join our team:
 
Community has always been at the heart of SES Water, and staff across our business have an unwavering determination to do the very best for our customers and community. Once you join us, you will discover a warm, inclusive culture where everyone is eager to help out and play their part.
 
As part of our commitment to customers, we are investing heavily in implementing the right systems and hiring the right people to support our journey to becoming industry leaders.
 
This is a brand-new role in our business, so you’ll have the opportunity to really make your mark and introduce new systems and platforms to take our customer service offering to new heights.
 
You will become a key player in our ongoing development and will have the chance to make a real impact on our business. This role also has great progression prospects, meaning you can pursue your professional goals while delivering an amazing service for our customers.
 
The role:
 
- Salary of up to £45,000 per annum DOE
- Up to 10% employer contribution towards Aviva's Group Personal Pension Plan
- Free on-site parking or in local area
- Working hours: 37 hours per week (8:30 – 17:00)
 
As the Metering & Billing Manager, you will oversee the end-to-end delivery of SES Water’s metering and billing processes, ensuring that customers receive an exceptional service.
 
Reporting to the Customer Operations Manager, you will focus on daily performance, as well as identifying performance trends, creating new initiatives and sharing continuous improvement ideas with our Service Improvement function.
 
Some of your duties will include:
 
- Managing our metering programme and billing campaign cycles
- Overseeing and motivating the Meter Reading Team Leader and Billing Team Leader
- Ensuring that key department processes are frequently analysed and reported on
- Identifying and resolving any gaps or process failures
- Acting as an escalation point for any customer issues
 
Other organisations may call this role Contact Centre Manager, Call Centre Manager, Customer Services Manager, or Customer Metering and Billing Manager.
 
About you:
 
At SES Water, we recruit based on potential, values and fit, rather than just experience and qualifications. We’re seeking a Metering & Billing Manager with:
 
- Strong written and verbal communication skills
- The ability to design, implement and manage robust and measurable feedback mechanisms
- Experience of managing team leaders and team of advisors in a contact centre environment
- Revenue control experience
- Experience of billing processes and management
 
It would also be great if you had a full driving licence, but this isn’t essential.
 
The benefits:

- Life assurance
- Bonus scheme
- 23 days’ holiday per year, increasing to 27 with service
- Give as you earn scheme
- Financial education, savings and personal loans through Neyber
- Aqualibrium - our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks
- Simply Health Cash Plan, Surgical Choices and Rewards
- Confidential crisis support, counselling and legal advice
- One day paid volunteering a year
- Discounts with our subsidiaries and Garage

This vacancy is being advertised by Webrecruit, who SES Water work in partnership with. The services advertised by Webrecruit are those of an Employment Agency.  We welcome applications from under-represented groups, particularly from individuals from black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. 

What’s next?

If you are seeking your next challenge as a Metering & Billing Manager, select the apply button shown to be brought through to the application process.
 
​​​​​​​The health and wellbeing of our staff and interviewees is paramount, so we have put practices in place to keep all parties safe.