District Manager South West England
- Recruiter
- Confidential
- Location
- Exeter
- Salary
- 28000.00 - 35000.00 GBP Annual
- Posted
- 06 Jul 2021
- Closes
- 03 Aug 2021
- Sectors
- Travel & Tourism
- Contract Type
- Contract
- Hours
- Full Time
District Manager
Company Overview:
Hotelcare is the UK's leading provider of quality outsourced housekeeping. Hotelcare provides the hospitality industry with best in class service and staff from Room Attendants to Executive Housekeepers. With over 30 years' experience, Hotelcare service 200+ Hotels/Apartments cleaning over 30,000 rooms with 4000 employees. Our values are Simplicity, Reliability and Consistency. Our employees, are the most treasured assets at Hotelcare, and valuing them is of the upmost important to us. We not only want to be the best in class for our clients, but deemed as the employer of choice.
Job Overview:
The post holder will ensure that all sites are under your control and fully supported at all times. Maximising profit through achievement of Productivity targets, wages, cleanliness standards, overheads and all other business and financial targets. To ensure sites consistency through communication, setting clear expectations, managing performance and compliance to all policies and procedures. To hold monthly client meetings to review site performance. The role will require you to work a number of hours / shifts across the given sites based on the Labour Model.
Job Description
Key Responsibilites
First port of call for client and Head Housekeeper though regular site visits and montly client catch up's.
To lead, coach and support your Head Housekeepers to achieve the minimum quality requirements whilst engaging your teams to be the very best
Recruiting, training and developing site teams.
Lead teams to maintaining required productivity and required standards in the Housekeeping Department of your sites
Manage any employee relations matters in accordance with current Hotelcare HR policies and procedures. This may include but not limited to investigations, disciplinaries and grievience hearings.
To adhere to all Hotelcare Policies and Procedures
Ensure that all legal aspects are delivered to standard across all sites.
Ensure all Health and Safety requirements are met, to the company standard, and to ensure the safety of all staff.
Ensure that security of staff and property is guaranteed through the adherence to company policies and procedures.
Ensure that you and your teams project a professional image and attitude adhering to company uniform policy at all times.
Ensure that all teams meet the required standards of performance of their job at all times.
Adopt a zero tolerance approach to all areas of both you and your team's performance.
Adhere to all personnel policies and procedures as laid down by the company.
Carry out any other duties as directed by the company.
Commercial Responsibilites
Ensure that all sites are aware of financial targets and performance against these.
Ensure all cost of sales and financial targets are attained
Manage individual site performance and take any necessary action to help improve.
Review performance regularly and provide feedback to line manager and individual sites.
Ensure cleanliness standards are being consistently delivered on each site, in line with client expectations, through monthly meetings.
Business Responsibilites
Review weekly performance reports and take action where needed to improve performance in these areas.
All sites to be aware of required head count, and ensure that this is consistently reviewed in line with recruitment.
Manage a team of professionals on daily basis to meet or exceed company objectives.
Ensure all HHK's, Deputies and supervisory teams are professionally trained to meet the requirements of their job.
Communicate regularly with our clients
Maintain high staff satisfaction and manage staff turnover
Ensure all Service Level Agreements (SLA's) are being delivered
Demonstrate initiative by using a problem solving approach to issues under your control.
Address team concerns and provide direction whenever needed.
Build strong working relationships and maintain effective communication with team members.
Person specification
Experience
Experience working in a multi-site or Dual Housekeeper capacity
Experience of successfully leading a team
Skills and knowledge
Effective written, verbal and presentation skills
A 'Can Do' attitude
Excellent customer relationship management skills
Demonstrated Hotelcare behaviours of professionalism and people skills
Excellent personal effectiveness and time management skills
Ability to prioritise and multi-task
Effective IT skills including Microsoft office
Self-motivated, self-aware and demonstrates personal accountability
Flexibility in approaching work situations and the ability to travel and stay away overnight from time to time and work weekends and evenings as the business demands
Ability to work confidentially and with integrity
Results focussed and analytical
Flexibility
You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable task to meet the needs of the Company and their clients.
Job Types: Full-time, Contract
Salary: GBP28,000.00-GBP35,000.00 per year
Company Overview:
Hotelcare is the UK's leading provider of quality outsourced housekeeping. Hotelcare provides the hospitality industry with best in class service and staff from Room Attendants to Executive Housekeepers. With over 30 years' experience, Hotelcare service 200+ Hotels/Apartments cleaning over 30,000 rooms with 4000 employees. Our values are Simplicity, Reliability and Consistency. Our employees, are the most treasured assets at Hotelcare, and valuing them is of the upmost important to us. We not only want to be the best in class for our clients, but deemed as the employer of choice.
Job Overview:
The post holder will ensure that all sites are under your control and fully supported at all times. Maximising profit through achievement of Productivity targets, wages, cleanliness standards, overheads and all other business and financial targets. To ensure sites consistency through communication, setting clear expectations, managing performance and compliance to all policies and procedures. To hold monthly client meetings to review site performance. The role will require you to work a number of hours / shifts across the given sites based on the Labour Model.
Job Description
Key Responsibilites
First port of call for client and Head Housekeeper though regular site visits and montly client catch up's.
To lead, coach and support your Head Housekeepers to achieve the minimum quality requirements whilst engaging your teams to be the very best
Recruiting, training and developing site teams.
Lead teams to maintaining required productivity and required standards in the Housekeeping Department of your sites
Manage any employee relations matters in accordance with current Hotelcare HR policies and procedures. This may include but not limited to investigations, disciplinaries and grievience hearings.
To adhere to all Hotelcare Policies and Procedures
Ensure that all legal aspects are delivered to standard across all sites.
Ensure all Health and Safety requirements are met, to the company standard, and to ensure the safety of all staff.
Ensure that security of staff and property is guaranteed through the adherence to company policies and procedures.
Ensure that you and your teams project a professional image and attitude adhering to company uniform policy at all times.
Ensure that all teams meet the required standards of performance of their job at all times.
Adopt a zero tolerance approach to all areas of both you and your team's performance.
Adhere to all personnel policies and procedures as laid down by the company.
Carry out any other duties as directed by the company.
Commercial Responsibilites
Ensure that all sites are aware of financial targets and performance against these.
Ensure all cost of sales and financial targets are attained
Manage individual site performance and take any necessary action to help improve.
Review performance regularly and provide feedback to line manager and individual sites.
Ensure cleanliness standards are being consistently delivered on each site, in line with client expectations, through monthly meetings.
Business Responsibilites
Review weekly performance reports and take action where needed to improve performance in these areas.
All sites to be aware of required head count, and ensure that this is consistently reviewed in line with recruitment.
Manage a team of professionals on daily basis to meet or exceed company objectives.
Ensure all HHK's, Deputies and supervisory teams are professionally trained to meet the requirements of their job.
Communicate regularly with our clients
Maintain high staff satisfaction and manage staff turnover
Ensure all Service Level Agreements (SLA's) are being delivered
Demonstrate initiative by using a problem solving approach to issues under your control.
Address team concerns and provide direction whenever needed.
Build strong working relationships and maintain effective communication with team members.
Person specification
Experience
Experience working in a multi-site or Dual Housekeeper capacity
Experience of successfully leading a team
Skills and knowledge
Effective written, verbal and presentation skills
A 'Can Do' attitude
Excellent customer relationship management skills
Demonstrated Hotelcare behaviours of professionalism and people skills
Excellent personal effectiveness and time management skills
Ability to prioritise and multi-task
Effective IT skills including Microsoft office
Self-motivated, self-aware and demonstrates personal accountability
Flexibility in approaching work situations and the ability to travel and stay away overnight from time to time and work weekends and evenings as the business demands
Ability to work confidentially and with integrity
Results focussed and analytical
Flexibility
You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable task to meet the needs of the Company and their clients.
Job Types: Full-time, Contract
Salary: GBP28,000.00-GBP35,000.00 per year