Night Concierge
- Recruiter
- Confidential
- Location
- Kent
- Salary
- 19000.00 - 20000.00 GBP Annual + Benefits
- Posted
- 06 Jul 2021
- Closes
- 03 Aug 2021
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Night Concierge - Kent
This is a great opportunity for an experience Concierge / Porter to join this luxury, 5* retirment home, which operates very much like a 5* Hotel, with the luxury hotel services, also serving the local community. This is an American company, who believe strongly in giving its employees a good work / Life balance. They provide a village / community type environment with luxury housing / hotel services and set in a 24 acre estate, ensuring outstanding customer service.
SALARY ETC:
* Immediate start
* Permanent, Full-time
* Working 8pm to 8am, 3-on, 3-off
JOB SUMMARY:
* To arrive punctually for duty, ensuring your personal appearance and uniform comply with the rules.
* To welcome residents and their guest on arrival, ensuring high standards of service and a safe and secure environment.
* Ensure standards are met and direct residents, as well as providing various information and answering questions they may have
* To aid and assist residents and guests through effective use of social skills and pass any complaints or comments onto the Manager.
* To offer a valeting service and parking service to residents.
* To take responsibility for your float ensuring that all banking is done in your code reporting any discrepancies in cash
* To ensure all banking procedures are followed, bills printed and mistakes corrected.
* To be proficient in switchboard operations including the operation of the pager system
* Ensure the security and safety of residents at all times, to follow your procedure for Fire in the event of an alarm, to comply with all Health, Fire and Safety regulations at all times.
REQUIREMENTS:
* To have similar experience in a similar role, within a reputable Hotel, or similar
* Excellent customer service skills
* To have a full driving license and confident in parking residents cars.
* Smart appearance and a friendly but efficient personality
* Positive attitude
* Enthusiastic
* Good computer literacy
* Experience with complaint handling & building relations with customers
* You will need to be happy to have a DBS check due to the nature of the residents and guests
This is a great opportunity for an experience Concierge / Porter to join this luxury, 5* retirment home, which operates very much like a 5* Hotel, with the luxury hotel services, also serving the local community. This is an American company, who believe strongly in giving its employees a good work / Life balance. They provide a village / community type environment with luxury housing / hotel services and set in a 24 acre estate, ensuring outstanding customer service.
SALARY ETC:
* Immediate start
* Permanent, Full-time
* Working 8pm to 8am, 3-on, 3-off
JOB SUMMARY:
* To arrive punctually for duty, ensuring your personal appearance and uniform comply with the rules.
* To welcome residents and their guest on arrival, ensuring high standards of service and a safe and secure environment.
* Ensure standards are met and direct residents, as well as providing various information and answering questions they may have
* To aid and assist residents and guests through effective use of social skills and pass any complaints or comments onto the Manager.
* To offer a valeting service and parking service to residents.
* To take responsibility for your float ensuring that all banking is done in your code reporting any discrepancies in cash
* To ensure all banking procedures are followed, bills printed and mistakes corrected.
* To be proficient in switchboard operations including the operation of the pager system
* Ensure the security and safety of residents at all times, to follow your procedure for Fire in the event of an alarm, to comply with all Health, Fire and Safety regulations at all times.
REQUIREMENTS:
* To have similar experience in a similar role, within a reputable Hotel, or similar
* Excellent customer service skills
* To have a full driving license and confident in parking residents cars.
* Smart appearance and a friendly but efficient personality
* Positive attitude
* Enthusiastic
* Good computer literacy
* Experience with complaint handling & building relations with customers
* You will need to be happy to have a DBS check due to the nature of the residents and guests