Team Manager – Helpline

Job Title: Team Manager – Helpline

Responsible to: Head of Service

Responsible for: SASS Workers – Helpline

Hours: 37 hours per week - You will be required to participate on the on-call rota. Some out of hours/unsocial hours may be required on occasion

Salary: NJC Scale Point 24 £28,672 FTE per annum (pro rata)

Contract: Permanent

Location: Juno Women’s Aid Women’s Aid premises including co-location with statutory partners and community partnership locations.

Date Revised: June 2021

This job description may change to reflect changing requirements of the role.

Job Summary

An experienced and qualified Domestic Violence specialist you will effectively manage a high-quality team and support staff to work across risk levels with women, offering risk assessed, strength based, and needs led support. You will ensure compliance with contracts, funding agreements and quality standards and develop strong communication between your team and senior management.

Line management responsibilities are allocated according to a range of factors including operational needs, experience, skills and lead roles of managers and staff managed etc., and will be reviewed as needed.
The post holder will have a key role as part of Juno Women’s Aid Women’s Aid’s Management Team and under the guidance of the Heads of Service and Senior Leadership Team (SLT) in the strategic development of JUNO WOMEN’S AID services including tendering and bidding for services;

The post holder will be instrumental in raising the profile of Juno Women’s Aid Services and in sustaining and developing a range of partnerships, delivering a range of DVA services across Nottingham/shire.

Job Description

The post holder will be, jointly with other managers and SLT, responsible for developing and implementing Juno Women’s Aid Women’s Aid Service Delivery Plan in line with Juno Women’s Aid Women’s Aid’s Strategic Business plan, contracts, and outcomes framework

The post holder will have responsibility as part of the management team for quality assurance of Juno Women’s Aid Women’s Aid’s services and in ensuring contract compliance for all service contracts;

The post holder will ensure that all relevant policies and procedures are reviewed within the designated time frames.

The post holder will deliver external training as part of Juno Women’s Aid Women’s Aid training team as applicable to their role.

We are also holding a recruitment day at Trinity square in Nottingham, NG1, on Wednesday 14 July. Here you can meet existing staff members who will be excited to talk to you about the various opportunities available at Juno