Account Manager/Customer Services
- Recruiter
- Confidential
- Location
- Ringwood
- Salary
- 18000.00 - 23000.00 GBP Annual + commission
- Posted
- 06 Jul 2021
- Closes
- 03 Aug 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Location: Ringwood
Salary: GBP18k to GBP23k basic + GBP5k OTE
This role will see the successful candidate working in a team of both internal account managers and a dedicated field sales rep, supporting a large portfolio of allocated accounts. (approx. 200).
Your role will be to manage your accounts, take orders and manage the customers' expectations in a professional and efficient manner. Would suit someone who has gained customer service experience from outside an office environment but who has great transferable skills
This is a very busy role that requires experience of multi-tasking, juggling many balls at once, have an excellent memory and be confident across the MS Office suite (Word, Excel, Outlook).
Duties and Responsibilities:
•Managing a portfolio of existing client accounts
•Answering incoming calls from clients and providing assistance
•Logging calls on the CRM system
•Building relationships with clients
•Receive and process orders
•Dealing with the warehouse and organising deliveries
•Working to targets
•Upselling to existing clients
Experience and Knowledge:
•Previous experience within a customer service/ account manager position
•Confident communicator on the phone
•Ability to work within a fast paced environment
•Strong attention to detail and organisational skills
•Confident use of Microsoft systems
•Good interpersonal skills
You should also have good Maths and English (GCSE Grade C and above)
Salary: GBP18k to GBP23k basic + GBP5k OTE
This role will see the successful candidate working in a team of both internal account managers and a dedicated field sales rep, supporting a large portfolio of allocated accounts. (approx. 200).
Your role will be to manage your accounts, take orders and manage the customers' expectations in a professional and efficient manner. Would suit someone who has gained customer service experience from outside an office environment but who has great transferable skills
This is a very busy role that requires experience of multi-tasking, juggling many balls at once, have an excellent memory and be confident across the MS Office suite (Word, Excel, Outlook).
Duties and Responsibilities:
•Managing a portfolio of existing client accounts
•Answering incoming calls from clients and providing assistance
•Logging calls on the CRM system
•Building relationships with clients
•Receive and process orders
•Dealing with the warehouse and organising deliveries
•Working to targets
•Upselling to existing clients
Experience and Knowledge:
•Previous experience within a customer service/ account manager position
•Confident communicator on the phone
•Ability to work within a fast paced environment
•Strong attention to detail and organisational skills
•Confident use of Microsoft systems
•Good interpersonal skills
You should also have good Maths and English (GCSE Grade C and above)