Field Service Engineer
- Recruiter
- Confidential
- Location
- Nottinghamshire
- Salary
- 35000.00 - 40000.00 GBP Annual
- Posted
- 05 Jul 2021
- Closes
- 02 Aug 2021
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
To ensure that customers seaming machines and associated equipment operate efficiently in order to ensure that components delivered by our client are used in the correct manner, to achieve pre-defined quality standards and efficiency levels.
To support CTS activity at customers to deliver key objectives related to down gauging, technical changes, seaming developments etc.
General Description.
The tasks of the CTS field engineer are received verbally, from customer line operators and / or engineers, where vague indications are given as to the work required. Tracing the actual cause of a breakdown can be complicated by the variation in machine and control system types and the filling conditions.
The engineer will be confronted with problems not directly caused by the double seaming machine and will have to be able to trace, or give a good indication, of where the cause of the problem lies. As a representative, the engineer must always give adequate information to a customer in a courteous manner. Decisions or actions will almost always be taken under pressure to restore production in as short a time as is as possible. The engineer will be able to consult the T.A. manager or colleagues in order to discuss the causes and effects of seaming irregularities. The engineer will be required to work throughout the United Kingdom and occasionally within Europe and may be asked to assist in supporting our customers elsewhere. The activities of the STS engineer are an integral part of the total sales service strategy. The engineer self-sufficiently responds to customer calls for assistance and or technical information.
General Description.
The tasks of the CTS field engineer are received verbally, from customer line operators and / or engineers, where vague indications are given as to the work required. Tracing the actual cause of a breakdown can be complicated by the variation in machine and control system types and the filling conditions.
The engineer will be confronted with problems not directly caused by the double seaming machine and will have to be able to trace, or give a good indication, of where the cause of the problem lies. As a representative of our client, the engineer must always give adequate information to a customer in a courteous manner. Decisions or actions will almost always be taken under pressure to restore production in as short a time as is as possible. The engineer will be able to consult the T.A. manager or colleagues in order to discuss the causes and effects of seaming irregularities. The engineer will be required to work throughout the United Kingdom and occasionally within Europe and may be asked to assist in supporting the business' customers elsewhere. The activities of the STS engineer are an integral part of the total sales service strategy. The engineer self-sufficiently responds to customer calls for assistance and or technical information.
Contacts
External:
The importance of external contact requires that the engineer be tactful, is seen to be trustworthy and is able to uphold the good name of our client. He will normally be the first point of contact when complaints and or problems are disclosed.
He must be well presented and have good communications skills and ability to communicate effectively to all work levels.
* Customers: Line operators, (Chief) engineers, shift leader, shift managers etc. concerning progress in solving problems, breakdowns, planning repairs, maintenance etc.
* Operators and or engineers concerning training and instructions on seaming and seaming machine operation and maintenance.
Internal:
* With the T.A. manager and colleagues, concerning customer problems and maintenance planning and work progress, as well as exchange of technical information.
* With the sales personnel to discuss complaints and daily customer visit reports.
* With plant quality managers concerning component quality and defects.
* With purchasing concerning external spare parts suppliers.
Working Conditions.
* Performs the duties, mostly in customer's filling plants, where product is filled and processed, in wet conditions with variable temperatures.
* Work on machines either in the standing, kneeling or prone positions.
* Works under pressure (or extreme pressure) to shorten the downtime on filling lines.
* Has an irregular call out schedule and may be required to work at night or on weekends.
To install and / or commission new and / or overhaul seaming machines. These machines may be used for round or irregular cans and be fully or semi-automatic, for static or rotating cans, with or without the use of vacuum, steam and /or gas injection, including the 'in' and 'out'-feed, can and end, transport conveyors. These machines are of various manufactures and will be placed / found in various customer plants in such industries as: Meat packers, vegetable, fruit, soup, chemical, dairy (wet and dry) and pet food fillers.
To carry out diameter and/or height change overs on seaming machines.
To trace and effect repairs to the parts of a seaming machine causing a breakdown.
To repair and maintain seaming machines in customer and Ardagh's own plants.
To target set the seaming machines to achieve pre-determined double seam specifications.
To conduct in depth, pre-overhaul, seaming machine surveys and submit a report to the customer detailing the required spare parts and an estimate of the working hours involved in the overhaul.
To advise the customer on probable solutions when problems occur on associated can filling plant machinery and / or conveyors.
To maintain a technical overview of the condition of seaming machines and sub assembly units in order to advise the customer of pending maintenance requirements. To submit spare parts lists to customers, in order to ensure that sufficient spares are available for regular maintenance and repair.
To target set a seaming machine in order to achieve temporary results when conducting development program trials.
To supply information to the T.A. manager (or the plant quality manager) of any quality and/ or efficiency problems experienced by customers as a result of suspected poor quality components supplied by our client.
To ensure that customers machines are technically sound and available for production, within the time frame expected. To conduct regular inspection of the double seam and external condition of the cans and ends to ensure that quality and efficiency expectations are achieved.
Is able to manufacture and / or repair bushes and shafts etc. on a lathe or milling machine, in order to effect repairs when a machine breaks down (subject to health and safety regulations within customers plant).
To support trials and projects involving all aspects of technical advances in can and end supply including processing and internal pressure testing elements.
Responsibility
Operates efficiently and self-sufficiently in supporting the technical seaming requirements of customers.
Responsible For:
The overall quality of the double seam - Poor quality of the double seam, after machine adjustment, overhaul, target setting or break down can lead to equipment damage and / or degradation or loss of filled goods and production time. This will further lead to complaints and / or claims that will affect the goodwill of our client and may possibly result in consumer complaints and / or bad publicity.
The efficient and speedy solution of breakdowns.
Instruction and training of customer machine and / or line operators.
Installation of seaming machines, according to the layout specification.
Self-sufficient field operation.
Written reports & quotes to customers, on various technical aspects.
Attendance when required at internal and external customer technical meetings
Knowledge / Skills / Experience / Competencies
Completed apprenticeship in mechanical engineering followed by a minimum of 4 years training as a Seamer Technical Service engineering improver.
Experienced in the detailed operation of double seaming, all seaming machine components and their function.
Experienced in the quality requirements of the (can and end) components delivered to customers.
Is able to install seaming machines from detailed layout drawings.
Is experienced in the basics of food technology and can use this knowledge to determine the effects of the double seam dimensional results on the filled product quality.
Is experienced in the procurement of seaming machine spare parts.
Is fully experienced in the use of all measurement equipment for checking the quality of a double seam.
Experienced in the evaluation of machine breakdown and safety regulations in order to find and repair effected parts in an efficient, safe and effective manner.
Experienced in computer and /or PLC machine controls.
Has a thorough knowledge of the filling process, from de-palletisation to palletisation.
Has a thorough knowledge of Pneumatics, Hydraulics, fitting and turning.
Is experienced in the use of a computer for administration and reporting as well as data input and analysis.
Mechanical engineering, Fault finding; Computer skills
To support CTS activity at customers to deliver key objectives related to down gauging, technical changes, seaming developments etc.
General Description.
The tasks of the CTS field engineer are received verbally, from customer line operators and / or engineers, where vague indications are given as to the work required. Tracing the actual cause of a breakdown can be complicated by the variation in machine and control system types and the filling conditions.
The engineer will be confronted with problems not directly caused by the double seaming machine and will have to be able to trace, or give a good indication, of where the cause of the problem lies. As a representative, the engineer must always give adequate information to a customer in a courteous manner. Decisions or actions will almost always be taken under pressure to restore production in as short a time as is as possible. The engineer will be able to consult the T.A. manager or colleagues in order to discuss the causes and effects of seaming irregularities. The engineer will be required to work throughout the United Kingdom and occasionally within Europe and may be asked to assist in supporting our customers elsewhere. The activities of the STS engineer are an integral part of the total sales service strategy. The engineer self-sufficiently responds to customer calls for assistance and or technical information.
General Description.
The tasks of the CTS field engineer are received verbally, from customer line operators and / or engineers, where vague indications are given as to the work required. Tracing the actual cause of a breakdown can be complicated by the variation in machine and control system types and the filling conditions.
The engineer will be confronted with problems not directly caused by the double seaming machine and will have to be able to trace, or give a good indication, of where the cause of the problem lies. As a representative of our client, the engineer must always give adequate information to a customer in a courteous manner. Decisions or actions will almost always be taken under pressure to restore production in as short a time as is as possible. The engineer will be able to consult the T.A. manager or colleagues in order to discuss the causes and effects of seaming irregularities. The engineer will be required to work throughout the United Kingdom and occasionally within Europe and may be asked to assist in supporting the business' customers elsewhere. The activities of the STS engineer are an integral part of the total sales service strategy. The engineer self-sufficiently responds to customer calls for assistance and or technical information.
Contacts
External:
The importance of external contact requires that the engineer be tactful, is seen to be trustworthy and is able to uphold the good name of our client. He will normally be the first point of contact when complaints and or problems are disclosed.
He must be well presented and have good communications skills and ability to communicate effectively to all work levels.
* Customers: Line operators, (Chief) engineers, shift leader, shift managers etc. concerning progress in solving problems, breakdowns, planning repairs, maintenance etc.
* Operators and or engineers concerning training and instructions on seaming and seaming machine operation and maintenance.
Internal:
* With the T.A. manager and colleagues, concerning customer problems and maintenance planning and work progress, as well as exchange of technical information.
* With the sales personnel to discuss complaints and daily customer visit reports.
* With plant quality managers concerning component quality and defects.
* With purchasing concerning external spare parts suppliers.
Working Conditions.
* Performs the duties, mostly in customer's filling plants, where product is filled and processed, in wet conditions with variable temperatures.
* Work on machines either in the standing, kneeling or prone positions.
* Works under pressure (or extreme pressure) to shorten the downtime on filling lines.
* Has an irregular call out schedule and may be required to work at night or on weekends.
To install and / or commission new and / or overhaul seaming machines. These machines may be used for round or irregular cans and be fully or semi-automatic, for static or rotating cans, with or without the use of vacuum, steam and /or gas injection, including the 'in' and 'out'-feed, can and end, transport conveyors. These machines are of various manufactures and will be placed / found in various customer plants in such industries as: Meat packers, vegetable, fruit, soup, chemical, dairy (wet and dry) and pet food fillers.
To carry out diameter and/or height change overs on seaming machines.
To trace and effect repairs to the parts of a seaming machine causing a breakdown.
To repair and maintain seaming machines in customer and Ardagh's own plants.
To target set the seaming machines to achieve pre-determined double seam specifications.
To conduct in depth, pre-overhaul, seaming machine surveys and submit a report to the customer detailing the required spare parts and an estimate of the working hours involved in the overhaul.
To advise the customer on probable solutions when problems occur on associated can filling plant machinery and / or conveyors.
To maintain a technical overview of the condition of seaming machines and sub assembly units in order to advise the customer of pending maintenance requirements. To submit spare parts lists to customers, in order to ensure that sufficient spares are available for regular maintenance and repair.
To target set a seaming machine in order to achieve temporary results when conducting development program trials.
To supply information to the T.A. manager (or the plant quality manager) of any quality and/ or efficiency problems experienced by customers as a result of suspected poor quality components supplied by our client.
To ensure that customers machines are technically sound and available for production, within the time frame expected. To conduct regular inspection of the double seam and external condition of the cans and ends to ensure that quality and efficiency expectations are achieved.
Is able to manufacture and / or repair bushes and shafts etc. on a lathe or milling machine, in order to effect repairs when a machine breaks down (subject to health and safety regulations within customers plant).
To support trials and projects involving all aspects of technical advances in can and end supply including processing and internal pressure testing elements.
Responsibility
Operates efficiently and self-sufficiently in supporting the technical seaming requirements of customers.
Responsible For:
The overall quality of the double seam - Poor quality of the double seam, after machine adjustment, overhaul, target setting or break down can lead to equipment damage and / or degradation or loss of filled goods and production time. This will further lead to complaints and / or claims that will affect the goodwill of our client and may possibly result in consumer complaints and / or bad publicity.
The efficient and speedy solution of breakdowns.
Instruction and training of customer machine and / or line operators.
Installation of seaming machines, according to the layout specification.
Self-sufficient field operation.
Written reports & quotes to customers, on various technical aspects.
Attendance when required at internal and external customer technical meetings
Knowledge / Skills / Experience / Competencies
Completed apprenticeship in mechanical engineering followed by a minimum of 4 years training as a Seamer Technical Service engineering improver.
Experienced in the detailed operation of double seaming, all seaming machine components and their function.
Experienced in the quality requirements of the (can and end) components delivered to customers.
Is able to install seaming machines from detailed layout drawings.
Is experienced in the basics of food technology and can use this knowledge to determine the effects of the double seam dimensional results on the filled product quality.
Is experienced in the procurement of seaming machine spare parts.
Is fully experienced in the use of all measurement equipment for checking the quality of a double seam.
Experienced in the evaluation of machine breakdown and safety regulations in order to find and repair effected parts in an efficient, safe and effective manner.
Experienced in computer and /or PLC machine controls.
Has a thorough knowledge of the filling process, from de-palletisation to palletisation.
Has a thorough knowledge of Pneumatics, Hydraulics, fitting and turning.
Is experienced in the use of a computer for administration and reporting as well as data input and analysis.
Mechanical engineering, Fault finding; Computer skills