Training Coordinator

Blaenau Gwent
05 Jul 2021
02 Aug 2021
Contract Type
Full Time
Candour Talent are pleased to be recruiting for a prestigious company, based in the Abergavenny area.

We have an exciting position available for a Training Coordinator to work within a growing team.

The job role will involve the following:

Book in all client training requirements in a professional and efficient manner
Manage internal training diary effectively
Prepare and issue training certificates in a timely manner
Collate and file all training paperwork
Work with Client Services team to ensure customer satisfaction
Work with Sales team to pro-actively upsell training opportunitiesDuties and responsibilities will include the following:

Working with Sales & Client Service team, use information provided to efficiently book in training for clients as required
Discuss training course options with clients directly to ensure correct and relevant training is delivered
Support Key Account Managers and Client Services team in new client acquisitions and quotations with specific training knowledge
Provide support to the Training Consultants as and when required
Prepare and dispatch all training support materials in a timely fashion
Collate training paperwork received at the laboratory and record appropriately
Prepare and issue attendance certificates in line with client requirements for all training delivered
Prepare reports on training activity as and when required
Handle all enquires with confidence and professionalism
Ensure quality and service excellence through a focus on staff training and retention activities
To observe safety regulations and attend mandatory fire, manual handling and other courses as required
Report all incidents and adverse events to managers and assist in the investigations of any incidents
Participate in risk assessment monitoring
To ensure that the equipment within area of work is maintained and operated as per SOP'sThe ideal candidate will have the following:

Customer fanatic
Dedication to go that extra mile
Systematic and method driven approach
Accuracy with strong attention to detail
Resilience and calm nature whilst under client pressures
Self-awareness and strong interpersonal skills
Excellent written English skills and confident verbal communication skills
Extremely outgoing and warm manner
Persuasive and trustworthy
Can do attitude
Can work on own initiative
An understanding of confidentiality
Strong verbal reasoning and computer literacy to a decent standard in word, excel and general standard in Microsoft Office packages
Supportive nature (desirable)
Evidenced people development skills (desirable)
Comfortable with key IT applications including experience of CRM systems (desirable)
Client upsell and telemarketing experience (desirable)
Commercial acumen (desirable)Hours of work are 8.30am - 5pm, Monday to Friday

Pay Rate - GBP18,585 per annum

Apply today


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