Customer Services Advisor

18000.00 - 20000.00 GBP Annual
05 Jul 2021
02 Aug 2021
Contract Type
Full Time
Customer Services Advisor


GBP18,000 - GBP20,000 + Benefits

Role Profile

Cast UK are recruiting a Customer Services Advisor position for a well-established manufacturing and distribution business based in Droitwich. The candidate will be the first point of contact for customer enquiries and must possess experience within a similar role. You will report into the Office Manager and will work Monday to Friday 9-5pm.

Key Responsibilities

To ensure all calls are accurately logged and managed professionally in a timely manner
Work cross functionally with different business functions including purchasing, operations and sales
Responsible for ensuring all information offered to customers is current and up to date
To ensure specific daily tasks are completed within the given time frame
To ensure Customer ad hoc requests are addressed within specific contractual guidelines
To offer assistance to tele-order during peak/busy periods to ensure all Customer orders are captured within deadlines
Inform customers of any potential problems/changes to their deliveries
Any ad-hoc duties requested by the Office Manager

Key Skills

Proven experience working in a customer service role, ideally B2B
Strong admin skills across MS Office
Excellent communication skills and ability to influence at all levels and work cross-functionally
High attention to detail and methodical approach to work
Customer-centric approach to work

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit (url removed)