Customer Account Manager

30000.00 - 40000.00 GBP Annual
02 Jul 2021
30 Jul 2021
Contract Type
Full Time
The Opportunity: Customer Account Manager

The Company

Boyd Recruitment are currently working alongside a specialised Manufacturing & Supply business who are going through a strong period of growth establishing themselves as a market leader within their industry,

We are looking to recruit a diligent and energetic Customer Account Manager on a permanent basis to be located at their busy Lanark office.

Our client is well-reputed within the Scottish construction industry and are recruiting for a key area of their business due to an increase in demand for their bespoke services.

Dependant on experience, you can expect a competitive base salary (GBP30,000 - GBP40,000), bonus & pension.

The Job

As Customer Account Manager, you will be working closely with the group Sales & Site teams to ensure the highest standards of customer service and aftercare for their valued clients.

Daily duties are as follows:

Delivering excellent customer service to all customers.

People management of the Customer Services Team including planning and monitoring the workflow within the department and team member's appraisals.

Using data analysis to provide weekly and monthly reports to the management team.

Support, encourage and develop the team to assist them in achieving excellent customer service.

Acting as the customer contact for all escalated enquiries and complaints resolving any onsite difficulties including delivery and technical queries.

Collaboration with other departments to ensure successful cross functional working.

Ensure that working processes undertaken are compliant to the Company HSEQ and Quality Management procedures.

Provide cover within and across departments as required.

Formulating and documenting working practices and procedures.

Proactive role in continuous business developments and improvements including IFS implementation.

Collating and logging customer complaints and then looking into trends in conjunction with the business improvement plan.

Any other duties as required by the business.

The Person

The successful individual will be driven to deliver great customer service and oversee product lifecycle from initial sale through to aftercare.

Ideally you will have the following:

Experience of Customer Service Management.

Knowledge of the construction industry is desirable.

Confident with project management.

Ability to prioritise and organise workload.

Excellent IT skills, with experience of reporting.

Experience of data analysis.

Ability to make recommendations and improvements to procedures/working practices.

Strong team working skills with ability to work on own when required.

Candidates should be career-minded and able to handle pressure and communicate effectively across the business.

Please click apply and attach an up-to-date CV if you would like to proceed in learning more about this Customer Account Manager opportunity