Corporate Insurance Account Handler

East Grinstead
32000.00 - 35000.00 GBP Annual
05 Jul 2021
02 Aug 2021
Contract Type
Full Time
Our established, highly reputable and professional client is seeking to recruit an additional Corporate Insurance Account Handler to join their team in east Grinstead
Mon-Fri hours 37.5 hours per week - standard office hours
GBP32000-GBP35000 per annum
The role
To administer the insurance arrangements for the protection of the material assets and liabilities of clients through the provision of a professional and efficient service and to assist with generating new business opportunities and securing new customers.
To assist with the day to day enquiries from more complex clients and provide support to the Account Executives on selected renewals.
Duties and responsibilities:
Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling and overall profitability) and are attained compliantly with FCA regulation.
General Responsibilities:
Provides broking services to all clients.
To provide a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium.
Deal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions
Carry out instructions regarding the arrangement or amendment of insurance for clients
Deal with telephone enquiries promptly
Be aware of market developments in your business areas and bring them to the attention of clients and colleagues where appropriate.
Input and accurate processing of new business, amendments and renewals on the computer system to maintain accurate records
Maintaining an accurate and up to date diary system to ensure all documentation is issued and payments collected in a timely manner in accordance with company procedures
Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate.
Attach correct wordings to certificates including any other wording (exclusions, conditions, warranties etc.) in respect of self-issue policies.
Liaise with Insurers, other colleagues and Claims teams when appropriate.
Corporate Account Handling Responsibilities:
Deal with day to day enquiries including but not limited to support box enquiries, mid term adjustments, new business enquires, motor fleet adjustments/updating the Motor insurance database, checking account executive emails whilst they are away from the office responding to the client/insurer and where possible dealing with the email or passing this onto a senior colleague.
Deal with logging new claims and the administration of claims for selected clients including liaising with Insurers, clients and colleagues where necessary
Prepare pre-renewal information for clients, including obtaining an update on all outstanding claims and where necessary liaising with the insurers and closing claims on the system where necessary. Obtaining relevant fact finds / proposal / declaration forms from the system and or the Insurer/s for client meetings.
Liaise with account executive after renewal / mid-term meeting on renewal strategy / relevant changes required and begin preparation for broking task
Upload general client data and relevant risk information for a range of product types into the computer system for renewal, mid-term adjustments and new business submissions including relevant information for E-trade quotations and manual quotations as requested by the account executive.
Obtain a range of quotations from Insurers via various methods after the client meeting including via the system and where relevant obtaining quotations for a range of products
Approach Insurers for renewal / mid term / new business quotations as instructed above.
Input the risk information for all relevant quotations including policy terms & conditions, endorsements, warranties, subjectivities into the computer system along with accounting details
Process agreed renewal / mid-term adjustment / new business policies within the system
Invoicing of policies and submission of invoices to the client along with confirmation of renewal / inception.
Set diary tasks for final policy documentation and payment referring to senior colleagues and or management if unable to secure payment within required company & Insurer payment term timescales.
The primary responsibility for all of a client's work will remain with the designated account executive in accordance with the current procedures.
Ensure accuracy, efficiency and professionalism at all times when dealing with all clients, colleagues and insurers
Updating pipeline for specific schemes and marketing campaigns where required
Obtain additional quotations for each client
Cross-selling to existing clients
Dealing with incoming New Business requests
Assisting with existing clients and amendments as and when required
Analyse, assess and accurately record customer demands and needs
Be aware and understand the company's compliance policies and procedures, and ensure full compliance with those relevant to the role.
Commercial Business
Transparency, commission disclosure and conflicts of interest
Treating Customers Fairly (TCF)
General conduct of business
Training and Competence
Consumer Business
Ensure all relevant business activities fully comply with FCA regulation and company procedures. Use checklists and support documentation as provided by the company to assist with demonstrating compliance.
Promote and embed a TCF culture in all respective business areas.
Ensure all communications with Insurers or customers are accurately recorded as per company procedures.
Where appropriate to carry out other reasonably assigned tasks within the company.
Works on own initiative whilst carrying out tasks under direction of line manager.
Presents high quality recommendations to clients.
Maintains own competence and compliant status.
Competencies and skills required
Ability to prioritise and organise own workload to ensure deadlines are adhered to.
Ability to develop and sustain relationships with customers and insurers.
Excellent relationship skills.
Enthusiasm, initiative, problem solver, dependability and accountability.
Knowledge required
Of relevant policies including current market conditions.
Of all company specific procedures.
Of FCA rules and guidelines relating to Commercial and/or Private Customers'.
Willingness to continue to develop knowledge of insurance and related issues through formal and informal learning, both internal to the firm, and externally.
Experience within motor fleet insurance
Essential IT Skills:
Accurate data input skills
MS Word
MS Outlook
MS Excel
This is an excellent opportunity to join a highly successful organisation who provide excellent long term opportunities and a great working environment
First Recruitment Services is acting as an employment agency of behalf of this vacancy