Software Support Engineer

02 Jul 2021
30 Jul 2021
IT, IT Support
Contract Type
Full Time
Are you looking for an exciting new challenge - one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog!

Swisslog helps forward-thinking companies optimize the performance of their warehouses and distribution centres with future-ready automation systems and software. Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solutions with more than 14,000 employees worldwide.

Working as part of our #SoftwareDevelopment team with a great team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We're offering a talented individual the opportunity to join our incredible team and get the most out of their potential - could it be you?

Your Tasks:

The Software Support Engineer provides technical assistance to customers for the Swisslog Warehouse Management System.This is a customer facing role which requires daily interaction with customers typically over phone, by email and face to face. Working closely with key external stakeholders, this role will:

* Provide remote software application support for customer sites across the UK

* Able to handle software incidents, conduct detailed problem analysis to find root cause of repeat incidents

* Contribute to in-depth functional testing for project implementation and enhancements

* Participate in commissioning and training at customer sites as required

* Manage monthly incident meetings with clients

Your Profile:

* Strong customer relationship management experience

* Good knowledge of SQL (T-SQL/PL-SQL)

* Understanding of ITIL framework, Java EE programming language

* Comfortable with Linux operating system, knowledge of Unix scripting will be an advantage

* Excellent verbal and written communication skills

* A team player with a good attitude and positive outlook

* Strong interest in innovation and continuous improvement within technical applications

* Excellent incident management skills which involve performing in-depth analysis of issue resolution

* Ability to manage multiple tasks

* Willingness to travel to customer sites if required

Please apply as soon as possible to be considered for this highly desirable Software Support Engineer role