Client Services Administrator

Recruiter
Confidential
Location
Bedford
Salary
24000.00 - 26000.00 GBP Annual
Posted
30 Jun 2021
Closes
28 Jul 2021
Contract Type
Permanent
Hours
Full Time
Client Services Administrator

Reporting to: Client Services Manager

Location: Bedford

Overview: Responsible for the efficient handling of all incoming customer calls, post installation replacement orders and Warranty / Service requests.

Responsibilities:

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Record, track, progress and continuously update the customer on:

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- Post Installation Replacement orders.

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- Warranty / service work.

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To act as first point of customer contact:

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- General enquiries / issues.

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- Delivery dates.

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- Supplier issues.

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- Post installation issues.

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- Warranty issues.

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- Sample Requests.

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To check all returned delivery notes:

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- Unclear delivery: raise new purchase orders and process all paperwork to replace

damaged products (replacement order).

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- Clear Delivery: File all relevant paperwork.

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- Escalate specification issues directly to sales.

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- Update the weekly Delivery Schedule.

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- Update Issue Log.

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Undertake all daily role specific routines.

Due to the changing nature of our business, your role profile will be continually updated to reflect those activities the business requires to be carried out. You will also from time to time be required to undertake other activities of a similar nature that fall within your capabilities, and as directed by your immediate Leader.

Personal Qualities:

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Understand the importance of and the ability to follow business process and routines. Have a logical and systematic approach to work.

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The ability to solve problems and make decisions. Remain calm and in control whilst under pressure.

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Good time management skills / ability to prioritise without loss of focus.

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Good communicator with the necessary skills to interact effectively with external and

internal contacts.

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Good team player with enthusiasm.

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A positive attitude to continuous learning and personal growth.

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Sense of ownership and pride in your performance and its impact on company's

success.

Technical Skills / Knowledge:

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Good numerical and literacy skills.

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Good planning and organisational skills.

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Competent in use of Microsoft packages.

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Excellent Customer Service.

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If you are interested in this role, please click APPLY NOW - we'd love to hear from you

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