Business Support Administrator

A 'Business Support Administrator' purpose is to manage the incoming correspondence, whether this is via email, physical post, or telephone calls. The focus will be on allocating the correspondence to the correct claim, creating a new file where one does not exist, and enabling all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with our customers. The handler will be responsible for answering all incoming calls and transferring them to the relevant person or department in a professional manner.

Key Responsibilities of Role;

* Scan incoming physical post to the system

* Create all new claims on the systems where applicable, highlighting duplicate claims where necessary

* Data extract all relevant claim information onto the file where required with heightened attention to detail/accuracy

* Complete bulk upload spreadsheets, distribute and action responses where required

* Complete post triage and redirect correspondence if needed

* Identify post that needs urgent action and escalate as appropriate

* Manage work efficiently to enable customer Service Level Agreement's, individual targets and team targets are met

* Maintain a high standard of quality on work produced to meet both internal and external audit requirements

* To deliver professional standards of customer service to internal and external customers

* Handle inbound calls professionally and transfer to the correct area where appropriate

Benefits:

* Pension

* Group Income Protection

* Healthcare benefits

* Life Assurance - 4x Annual Basic Salary

* Annual leave - 25 days annual leave

* Plus optional benefits

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