Customer Support Administrator
- Recruiter
- Confidential
- Location
- Farnborough
- Salary
- 19000.00 - 21000.00 GBP Annual
- Posted
- 24 Jun 2021
- Closes
- 22 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Customer Services Advisor - Elland
My Client, a supplier of electronic components are looking for a new member of their established customer support team. office based. Full time.
Role Outline. -
* Providing help and advice to customers using the organisation's products or services
* Communicating courteously with customers by telephone and email
* Investigating and solving customers' problems (these may be more complex or long-standing problems that have been passed over by credit control assistants)
* Keeping accurate records of discussions or correspondence with customers; using the diary and task system via internal systems
* Producing written information for customers, often involving use of computer packages/software.
* Learning about our organisation's products and services and keeping up to date with any changes.
* Taking Credit Card Payments / Issuing credit notes / Statements etc
* General administration, - Administering Core and Acquisition mailboxes, writing Emails/letters to customers
* Distribution of Customer Services daily mail to the relevant team members
* Cancellations from Field staff verification to the customer and cancelling off the system.
* Liaising with Field Staff re price enquiries and customer details.
* Keeping ahead of developments in customer service by, going to meetings and attending courses
My Client, a supplier of electronic components are looking for a new member of their established customer support team. office based. Full time.
Role Outline. -
* Providing help and advice to customers using the organisation's products or services
* Communicating courteously with customers by telephone and email
* Investigating and solving customers' problems (these may be more complex or long-standing problems that have been passed over by credit control assistants)
* Keeping accurate records of discussions or correspondence with customers; using the diary and task system via internal systems
* Producing written information for customers, often involving use of computer packages/software.
* Learning about our organisation's products and services and keeping up to date with any changes.
* Taking Credit Card Payments / Issuing credit notes / Statements etc
* General administration, - Administering Core and Acquisition mailboxes, writing Emails/letters to customers
* Distribution of Customer Services daily mail to the relevant team members
* Cancellations from Field staff verification to the customer and cancelling off the system.
* Liaising with Field Staff re price enquiries and customer details.
* Keeping ahead of developments in customer service by, going to meetings and attending courses