uPVC Service Engineer
- Recruiter
- Confidential
- Location
- Harrow
- Salary
- 23900.00 - 27400.00 GBP Annual + OTE salary and bonus
- Posted
- 23 Jun 2021
- Closes
- 21 Jul 2021
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Are you a skilled uPVC Service Engineer looking for a new employed role? We are looking for a Service Engineer to join us in the St Albans Depot the role will cover St Albans, Harrow, Aylesbury, Watford and surrounding areas . To be one of our windows and doors Service Engineers, you will be someone with previous experience of uPVC installation and maintenance, having experience (or relevant qualifications) in fitting and installing uPVC, Wood or aluminium home improvement products. Our Service Engineer role is customer focused, good customer service and communication skills are vital.
Our Service Engineer role is essential to efficiently and effectively rectify product and installation related faults for our installed products covered by our warranty . We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
To demonstrate and explain correct product care to customers
Be customer focused and provide a high level of service to every customer
Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed
Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments
Accurate and timely completion of paperwork and regular updating of the supplied PDA device
Obtaining payments as required
You will need:
Experience of uPVC installation and maintenance (or relevant qualification)
Excellent customer service skills and experience in a customer facing environment
Be able to work on your own initiative in a standalone field based role
A willingness to travel as required and show flexibility within the working week
Good time management skills
Good communication skills
A full driving license
What We Offer
Highly Competitive Basic Salary
Closed Call Bonus
Van (for business use only)
Employee Perks and Benefits
Discounted Employee Product Purchase Scheme
31 Days Holiday, increasing with service
Please click to apply
'We are certified as a Covid-19 secure employer - having complied with Government's guidance on managing the risk of Covid-19
Our Service Engineer role is essential to efficiently and effectively rectify product and installation related faults for our installed products covered by our warranty . We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
To demonstrate and explain correct product care to customers
Be customer focused and provide a high level of service to every customer
Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed
Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments
Accurate and timely completion of paperwork and regular updating of the supplied PDA device
Obtaining payments as required
You will need:
Experience of uPVC installation and maintenance (or relevant qualification)
Excellent customer service skills and experience in a customer facing environment
Be able to work on your own initiative in a standalone field based role
A willingness to travel as required and show flexibility within the working week
Good time management skills
Good communication skills
A full driving license
What We Offer
Highly Competitive Basic Salary
Closed Call Bonus
Van (for business use only)
Employee Perks and Benefits
Discounted Employee Product Purchase Scheme
31 Days Holiday, increasing with service
Please click to apply
'We are certified as a Covid-19 secure employer - having complied with Government's guidance on managing the risk of Covid-19