Service Desk Technician - DERBY

Can you See Things Through? Do you Deliver Wow?

If the answer is yes, come and join us!

Mortgage Advice Bureau (MAB) is the UK's leading mortgage intermediary, based right here in Derby. We are looking for a customer focused, technically minded individual to play a key role within our vibrant Head Office.

There's lots to do ???

Offering support for our purpose built inhouse system, across our growing network of firms, you will:

• Be the point of contact for any queries within the system both internally and across the network, resolving tasks effectively and efficiently.
• Diagnose and provide support for our IT hardware & software, for new and existing users.
• Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends.
• Produce and maintain documentation for upcoming and existing software releases.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
• Reduce customer down-time, by use of workarounds and ultimately solutions / fixes.
• Ensure any major incidents are escalated to the appropriate person.

About You!

Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate:

• Excellent interpersonal & relationship building skills.
• Logical thinking, along with strong experience of problem solving, troubleshooting and fault-finding software applications issues.
• Outstanding customer service skills with a positive outlook.
• Excellent documentation and knowledge sharing skills.
• Able to translate technology into simple terms.
• Experience of laptop builds and supporting both in house and external customers.
• Experience of helping users to convey information to both technical and non-technical people within the business.

What you can expect from us

• A voice! We welcome and value everyone's opinion and encourage you to tell us how we can improve what we do and how do it, both as a team and as a business.
• A great working environment, with friendly and supportive colleagues.
• Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
• Regular social events, including Summer and Christmas celebrations.
• Flexible working arrangements
• Holiday allowance that rises with each year of service. There is also an option to buy / sell holiday.
• Matched Share Scheme
• Pension scheme with generous employer contributions.
• Enhanced Parental Leave
• Volunteer Days
• Employee Assistance Programme
• Employee Discount Portal
• Cycle to Work Scheme
• Free fruit boxes
• And lots, lots more!

Where you'll be based

Capital House, Pride Place, Derby, DE24 8QR. Our modern offices are located in central Derby, and enjoy good road, rail and bus links. We have onsite parking and bike racks outside - for those that prefer a more energetic commute!

If this sounds like the job for you, or you'd like to discuss the opportunity in more detail - please get in touch!

Everyone is Welcome

At MAB we value diversity and know that different experiences and perspectives will ensure our team continues to Break the Mould and Deliver Wow.

As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.