Candidate Support Team Leader (Recruitment Project) FTC

Candidate Support Team Leader (Recruitment Project) FTC

FTC until 03/09/21

Hemel Hempstead, Tingley, Home Based

This role will lead a dedicated team responsible for providing an outstanding, pro-active customer/client experience through a variety of contact channels, and measured by KPI's. It is a fast-paced environment that requires management in real time to provide an excellent end to end service.

You will be able to demonstrate a clear understanding of team management, recruitment processes, and project needs, and evidence your skills, experience, and knowledge with a plan to successfully manage these.

*Please note, due the FTC duration, the successful candidate must be available for an immediate start*

Responsibilities

• Leads a team environment that supports and encourages learning and development
• Works with others to help identify and develop new and innovative ways of working
• Keeps colleagues and customers motivated and engaged in changing times, helping them to understand the new ways of working, promoting the benefits
• Understands NHSP's vision and can explain it to others
• Identifies and clearly communicates the performance requirements for the team, being accountable for them
• Works in partnership with other teams to streamline and remove duplication of work, seeking common aims to remove any barriers to collaboration
• Is able to balance customer requirements with organisational demands
• Follows the correct process in order to resolve escalated issues promptly and effectively.
• Works proactively with the customer to reach a solution
• Demonstrates a clear understanding of both recruitment processes and project needs and a plan to address these, which is reviewed on an ongoing basis
• Follows HR guidelines and escalates more complex performance issues to the Team Manager
• Monitors performance against agreed measures and communicates progress to the team on a regular basis
• Recognises individual contributions to performance, praising team members on their efforts and successes
• Maintains open lines of communications, delivering regular briefings to keep teams up to date
• Understands individual and team contribution to achieving NHSP's business objectives

Person Specification:

• Team Leader/Manager experience
• Recruitment experience/background preferred
• Strong People Management/Leadership skills
• Ability to prioritise workload
• Excellent customer service skills

NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

• Competitive salary
• Health and wellbeing support
• Agile working

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

Pay on Appointment (Internal)

1. Moves within the same band do not attract a pay increase
2. The salary change where an individual is being promoted to a higher band should be a move to the pay range minimum. If this increase would result in a pay rise of more than 10% the expectation is that this is spread over a period of around 6 months. If a salary increase to the bottom of the band would result in an increase of less than 5%, a 5% increase will usually be applied.