Major Incident Manager (Shift)
Major incident manager responsible for Global P1 - P2 incidents thought the complete lifecycle
• The suitable applicant will have a minimum of 3 years' experience working as a Major Incident Manager
• The ability to produce high quality communications via SMS and email of updates to live major incidents
• Must be able to drive resolution plans from suppliers to ensure service restoration as quickly as possible
• Must be able to co-ordinate plans and updates of multiple major incidents whilst being constantly aware of meeting SLAs and targets
• Manage Technical Bridges and offshore service providers
• Effective engagement of CSM's and Service Owners.
• Ability to drive resolution plans from suppliers to ensure service restoration as quickly as possible
• Co-ordinate plans and updates of multiple major incidents whilst being constantly aware of meeting SLAs and targets
• The suitable applicant will have a minimum of 3 years' experience working as a Major Incident Manager
• The ability to produce high quality communications via SMS and email of updates to live major incidents
• Must be able to drive resolution plans from suppliers to ensure service restoration as quickly as possible
• Must be able to co-ordinate plans and updates of multiple major incidents whilst being constantly aware of meeting SLAs and targets
• Manage Technical Bridges and offshore service providers
• Effective engagement of CSM's and Service Owners.
• Ability to drive resolution plans from suppliers to ensure service restoration as quickly as possible
• Co-ordinate plans and updates of multiple major incidents whilst being constantly aware of meeting SLAs and targets