Customer Service and Logistics Coordinator

Are you a confident and organised individual who is looking to continue to develop your career within an office environment? My client, a successful and growing business based in Exeter is looking to recruit a bright, confident individual, to join their team. This will be a long-term temporary contract. This is a varied role in which you will be responsible for delivering exceptional customer service, processing orders, account management, stock management and arranging logistics. Very much a team role, you will enjoy a fast paced and busy environment in a friendly and fun team setting. In return our client offers a competitive salary in a fun team, with great company benefits. Flexible home working is available but you will be required to attend the office in Exeter on occasion, so fully remote work is not an option.

Responsibilities:

• Work closely with commercial Account Manager to establish key customer requirements and manage related purchase and sale Contracts.
• Liaise with internal departments to ensure the sale details are entered correctly into the system and accurately reflect customer requirements.
• Deliver a consistently high standard of customer service, and always look for improvement.
• Receive and process customer orders on time and accurately
• Liaise with Sales, Purchasing and Stock Control to assess stock levels of standard items and allocate stock
• Assist with physical stock audits, especially at end of financial year.
• Use the operating system to input and maintain all records.
• Switchboard cover (when in office or via remote working system) - take and transfer incoming calls.

• Work as a proactive member of the Customer Service team, ensuring cover in all areas when required.

Requirements:

• Strong background in customer service and administration
• Knowledge and experience of sales processing.
• Very good verbal and written communications skills.
• Enthusiasm, drive and motivation to deliver excellent customer service.
• Excellent listening skills.
• Well organised and able to multi-task.
• Keen to learn, with a 'can do, will do' attitude.
• Good Microsoft Office software knowledge (Excel, Word, Outlook, etc.)
• Willingness to identify and communicate process improvements
• Experience using SAP and Lotus Notes desirable, though not essential

Summary/Closing paragraph

This is a fantastic opportunity to join a growing company in a busy and varied role. The successful candidate will be a confident and natural communicator, be able to build rapport with ease and form great business relationships both internally and externally.

Previous customer service experience is essential along with a good understanding of Microsoft Office. You will be dynamic and organised with excellent customer service skills and have a positive attitude. If this sounds like you, please don't hesitate to get in touch. A full and comprehensive job description is available

Please note that due to the volume of applications that we deal with, if you haven't received a response within 3 days of your application, then unfortunately on this occasion you won't have been successful.

Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.

If you have the skills and experience stated, please apply NOW!

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.